QA- Cantonese (Night Shift)

ADI Resourcing; Cyberjaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

Associate/Sr. Associate Quality role based in Cyberjaya, Malaysia. Night shift Cantonese language requirements. You will conduct transaction quality audits, publish dashboards, and drive quality improvements in an international process.

The ideal candidate has at least 3 years industry experience with 1 year in the role, strong analytical skills, and solid MS Office familiarity. You will collaborate with internal stakeholders, maintain data confidentiality, and adapt to ad-hoc business needs.

Qualifications

• Excellent Cantonese communication, written and verbal, in an international process.
• Graduate from college or vocational school or equivalent work experience.
• Strong problem-solving and lateral thinking abilities.
• Proficient in MS Office tools (Excel, Word, PowerPoint).
• Knowledge of QA audit and evaluation functions.
• Coaching and objection handling skills.
• Understanding of QA calibration processes.
• Analytical mind."
• Ability to work under pressure and be a go-getter.

Responsibilities

• Conduct Transaction Quality Audits.
• Provide feedback and suggestions for improvement.
• Publish dashboards at defined intervals.
• Drive quality and process improvement initiatives.
• Data analysis with strong analytical skills and root-cause analysis.
• Analysis for process deviations.
• Provide data inputs to internal stakeholders.
• Flexibility for ad-hoc business requirements.
• Ensure confidentiality, availability and integrity of data.

Skills

Cantonese communication

Analytical thinking

Problem solving

MS Office (Excel/Word/PowerPoint)

Education

College or vocational diploma

Tools

MS Excel

MS Word

PowerPoint

Job description

About the job QA- Cantonese (Night Shift)

JOB DESCRIPTION FOR Associate/Sr. Associate Quality

Designation: Associate/Sr. Associate Quality

Experience: Minimum 3 years industry experience with minimum 1 year experience in role applied for

Roles and Responsibilities

• Conduct Transaction Quality Audits
• Provide Feedbacks and suggestions for improvement
• Publish Dashboards at defined intervals
• Drive Quality and process improvement initiatives
• Data Analysis Strong Analytical skills with an ability to draw conclusions from data(Error Analysis and Root Cause
• Analysis for process deviations)
• Provide data inputs to internal stakeholders
• Flexibility and Availability for any ad-hoc business requirement
• Ensure Confidentiality, Availability and Integrity of Data

Key Deliverables (KRA Measure)

• Establish controls on Transaction Processing aiming for a Zero Defect Output
• Report and Publish Transaction Quality Metrics
• Providing coaching and feedback on QA findings
• Provide Feedback and suggestions for improvement
• GAP Analysis & Controls
• Adherence & record maintenance to Tech M QMS Requirements
• Continuous Focus and Drive to meet and exceed SLAs
• Carry out Quality Initiatives

Applicants Specifications & Qualification:

• Excellent verbal and written communication (Cantonese) in an international process
• Candidate must be college or vocational school graduates or possess comparable work experience
• The candidate should have excellent problem solving capabilities and lateral thinking skills
• Knowledge of usage of MS tools-Intermediate level (Excel, word, PowerPoint)
• Good Knowledge of QA Audit and Evaluation function
• Coaching and objection handling skills
• Good understanding of QA calibration
• Analytical bent of mind
• Ability to handle pressure and a natural go getter