Quality Assurance Executive (Mandarin Speaker)

ENVISION TALENT SDN. BHD.; Penang; On-site; MYR 45,000 - 67,000; Full time

Job summary

ENVISION TALENT SDN. BHD. seeks a Quality Assurance Executive who can operate in Mandarin and English, review multilingual chats, and monitor call center performance with accuracy.

A Diploma or certificate is required; backgrounds in Business, Communications, Customer Service, or Quality Management are advantageous. Experience in QA, customer service monitoring, or script-based calls is preferred. Proficiency with live chat, CRM, and spreadsheets is expected.

Qualifications

• At least a Diploma or certificate in any field.
• Educational background in Business, Communications, Customer Service, or Quality Management is advantageous.
• Experience in QA or customer service monitoring is preferred.
• Experience with call center operations and compliance is advantageous.
• Strong attention to detail with analytical thinking.
• Good written communication for reporting purposes.
• Familiarity with sales call structures and script-based interactions (Training will be provided).
• Comfortable with live chat platforms, call recording systems, CRM systems, and spreadsheets.
• Experience with QA tools or conversation analytics software is an advantage.
• Knowledge of AI tools is an advantage.

Responsibilities

• Monitor and review multilingual chats and calls to ensure QA standards.
• Evaluate performance and provide objective, consistent feedback.
• Document findings and prepare reports for management.

Skills

English fluency

Mandarin

QA

Customer service

Call center

Compliance

AI tools

Spreadsheets

Education

Diploma / Certificate

Business

Communications

Customer Service

Quality Management

Tools

CRM

QA tools

Spreadsheets (Excel/Google Sheets)

Job description

Quality Assurance Executive (Mandarin Speaker)

Proficiency in English (spoken and written).

Additional languages (e.g. Malay / Mandarin) are an advantage, especially for reviewing multilingual chats or calls.

Basic Chinese dialects are an added advantage.

Education & Experience

At least a Diploma or certificate in any field.

Educational background in the following will be an advantage:

• Business
• Communications
• Customer Service
• Quality Management
• Or other related fields

Prior Experience

Experience in the following areas will be an advantage:

• Quality Assurance
• Customer Service monitoring
• Call Center operations
• Compliance

Strong attention to detail with analytical thinking ability.

Good written communication skills (especially for reporting purposes).

Good understanding of:

• Sales call structures
• Script-based interactions (Training will be provided.)

Ability to remain objective, consistent, and fair when evaluating performance.

Comfortable working with:

• Live chat platforms
• Call recording systems
• CRM systems
• Spreadsheets (Excel / Google Sheets)

Experience with QA tools or conversation analytics software is an advantage.

Knowledge of AI (Artificial Intelligence) tools is an advantage.