Quality Analyst - Mandarin

Teleperformance; Bayan Lepas; On-site; MYR 33,000 - 58,000; Full time

Job summary

Teleperformance Malaysia is seeking a Quality Analyst to support our Customer Service team. You will analyze data to monitor performance and ensure QA standards are consistently met, while providing guidance to the team.

The role requires a Bachelor’s degree or equivalent diploma, 1 year of QA experience in a call center, and proficiency in Mandarin and English. Rotational shifts (3 shifts / 5 days) apply, with an immediate start often preferred.

Qualifications

• Bachelor’s degree or equivalent diploma in any discipline.
• Rotational shift (3 shift / 5 working days).
• Minimum 1 year experience as QA in call center.
• Proficiency in Mandarin and English (spoken and written).
• Start work immediately preferred.

Responsibilities

• Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
• Act as escalation point of contact for process questions, issues and resolution.
• Act as Subject Matter Expert (SME) for QA evaluations.
• Participate as project team member in problem prevention and continuous improvement projects.

Skills

Data analysis

QA evaluations

Root cause analysis

Mandarin

English

Education

Bachelor’s degree or equivalent diploma

Job description

Overview

We are looking for a Quality Analyst to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.

Qualifications

• Bachelor’s degreeorequivalent diploma in any discipline.
• Candidate must be able to work onrotational shift (3 shift / 5 working days).
• Minimum 1 years’ experienceas QA in call center.
• Proficiency in Mandarin and English (spoken and written).
• Able tostart work immediatelyis preferred.

Responsibilities

• Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
• Act as escalation point of contact for process questions, issues and resolution.
• Act as Subject Matter Expert (SME) for QA evaluations.
• Participate as project team member in problem prevention and continuous improvement projects.