Cantonese QA Analyst: Night Shift Impact

ADI Resourcing; Cyberjaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

Associate/Sr. Associate Quality role based in Cyberjaya, Malaysia. Night shift Cantonese language requirements. You will conduct transaction quality audits, publish dashboards, and drive quality improvements in an international process.

The ideal candidate has at least 3 years industry experience with 1 year in the role, strong analytical skills, and solid MS Office familiarity. You will collaborate with internal stakeholders, maintain data confidentiality, and adapt to ad-hoc business needs.

Qualifications

• Excellent Cantonese communication, written and verbal, in an international process.
• Graduate from college or vocational school or equivalent work experience.
• Strong problem-solving and lateral thinking abilities.
• Proficient in MS Office tools (Excel, Word, PowerPoint).
• Knowledge of QA audit and evaluation functions.
• Coaching and objection handling skills.
• Understanding of QA calibration processes.
• Analytical mind."
• Ability to work under pressure and be a go-getter.

Responsibilities

• Conduct Transaction Quality Audits.
• Provide feedback and suggestions for improvement.
• Publish dashboards at defined intervals.
• Drive quality and process improvement initiatives.
• Data analysis with strong analytical skills and root-cause analysis.
• Analysis for process deviations.
• Provide data inputs to internal stakeholders.
• Flexibility for ad-hoc business requirements.
• Ensure confidentiality, availability and integrity of data.

Skills

Cantonese communication

Analytical thinking

Problem solving

MS Office (Excel/Word/PowerPoint)

Education

College or vocational diploma

Tools

MS Excel

MS Word

PowerPoint

Job description

Associate/Sr. Associate Quality role based in Cyberjaya, Malaysia. Night shift Cantonese language requirements. You will conduct transaction quality audits, publish dashboards, and drive quality improvements in an international process.

The ideal candidate has at least 3 years industry experience with 1 year in the role, strong analytical skills, and solid MS Office familiarity. You will collaborate with internal stakeholders, maintain data confidentiality, and adapt to ad-hoc business needs.