Purchasing Officer

Carsome; Iskandar Puteri; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical and Hospitalisation Leave

Annual Leave

EPF

SOCSO

Job summary

Jora Malaysia is seeking a results-driven professional to lead automotive procurement, sales management, and branch operations. You will optimize manpower, manage leads, negotiate deals, and drive conversions while coordinating with internal teams and customers.

The role requires a strong track record in high-pressure environments, weekly performance reporting, and a willingness to work weekends in a retail setting.

Qualifications

• Minimum 5+ years of experience in automotive procurement, sales management, or branch operations.
• Proven track record of leading large teams of inspectors or frontline staff in high-pressure environments.
• Excellent negotiation and persuasion skills focused on closing high-value retail deals.
• Strong ability to track operational metrics, manage scheduling spreadsheets, and produce weekly performance reports.
• Excellent interpersonal skills to coordinate with internal stakeholders and external customers.
• Willingness to work 6 days per week in a retail/branch setting.

Responsibilities

• Workforce scheduling for inspectors to ensure 100% coverage.
• Lead management: assign leads and monitor progress to meet SLA.
• Capacity optimization to meet turnaround times.
• Oversee website lead conversion and educate customers on inspection process.
• Own deal negotiation post-inspection to close purchases.
• Coordinate post-bidding, secure appointment slots, and ensure smooth ownership transfer.
• Manage weekly TCA reports and provide rapid car value estimates to boost conversions.

Skills

Team leadership

Negotiation

Stakeholder management

Sales management

Retail operations

Communication

Tools

Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Minimum 5+ years of experience in automotive procurement, sales management, or branch operations.

Proven track record of managing large teams of inspectors or frontline staff in a high-pressure environment.

Exceptional negotiation and persuasion skills with a focus on closing high-value retail deals.

Strong ability to track operational metrics, manage scheduling spreadsheets, and produce accurate weekly performance reports.

Excellent interpersonal skills to manage both internal stakeholders (BST, TCA, B2C) and external customers.

Ability to work 6 days a week (including weekends) in a retail/branch-based setting.

Requirement

• Minimum 5+ years of experience in automotive procurement, sales management, or branch operations.

• Proven track record of managing large teams of inspectors or frontline staff in a high-pressure environment.

• Exceptional negotiation and persuasion skills with a focus on closing high-value retail deals.

• Strong ability to track operational metrics, manage scheduling spreadsheets, and produce accurate weekly performance reports.

• Excellent interpersonal skills to manage both internal stakeholders (BST, TCA, B2C) and external customers.

• Ability to work 6 days a week (including weekends) in a retail/branch-based setting.

Responsibility

Operational Excellence & Manpower Planning

• Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.

• Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).

• Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).

Sales Conversion & Customer Experience

• Website Lead Conversion: Oversee the website-generated funnel, ensuring customers are clearly educated on the CARSOME inspection process and flow.

• Deal Negotiation: Take ownership of the negotiation process post-inspection to secure vehicle purchases and meet monthly procurement targets.

• Proactive Follow-ups: Lead daily follow-up activities with pending customers to drive deal confirmation or encourage participation in bidding sessions.

Post-Bidding & Transaction Coordination

• Bidding Management: Manage the post-bidding communication cycle, confirming results with customers and facilitating offer acceptance or rejection.

• Cross-functional Coordination: Liaise with the BST team to secure appointment slots for successful deals, ensuring a seamless ownership transfer and transaction experience.

Reporting & Quality Assurance

• TCA Compliance: Manage the weekly reporting for the TCA team, ensuring data accuracy for all inspection reports (averaging 3–5 reports per inspector based on capacity).

• Valuation Support: Support the B2C CC team by providing rapid car value estimations to expedite customer decision-making and improve conversion rates.

Benefits

• Medical and Hospitalisation Leave
• Annual Leave
• EPF
• SOCSO

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