Manager, Purchasing

Carsome; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Carsome is seeking an Operational Excellence & Manpower Planning professional to orchestrate daily manpower scheduling for inspectors, drive lead assignment and monitor progress to meet TAT and SLA, and optimize capacity across peak retail periods. You will oversee website lead conversion and manage post-inspection negotiations to secure purchases while achieving monthly procurement targets.

The role requires strong negotiation, leadership, and ability to track operational metrics, with hands-on

Qualifications

• Minimum 5+ years of experience in automotive procurement, sales management, or branch operations.
• Proven track record of leading large teams of inspectors or frontline staff in high-pressure environments.
• Exceptional negotiation and persuasion skills with a focus on closing high-value retail deals.

Responsibilities

• Strategy and manage daily manpower schedules for inbound and outbound inspectors across channels to ensure 100% operational coverage.
• Promptly assign new leads and monitor progress to meet TAT and SLA.
• Review capacity for low and high-volume retail periods to optimize completion times (20–35 mins per case).
• Oversee website-generated funnel to educate customers on inspection process and flow.
• Own post-inspection negotiation to secure vehicle purchases and meet procurement targets.
• Lead daily follow-ups with pending customers to drive deal confirmations or bidding participation.
• Manage post-bid communication, confirm results with customers, and facilitate offer acceptance or rejection.
• Coordinate with BST team to secure appointment slots for successful deals and ensure seamless ownership transfer.
• Prepare weekly TCA reports and provide rapid car value estimations to speed customer decisions.

Skills

Staff scheduling

Negotiation skills

Team leadership

Operational metrics

Stakeholder management

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Operational Excellence & Manpower Planning

• Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
• Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
• Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
• Website Lead Conversion: Oversee the website-generated funnel, ensuring customers are clearly educated on the CARSOME inspection process and flow.
• Deal Negotiation: Take ownership of the negotiation process post-inspection to secure vehicle purchases and meet monthly procurement targets.
• Proactive Follow-ups: Lead daily follow-up activities with pending customers to drive deal confirmation or encourage participation in bidding sessions.

Post-Bidding & Transaction Coordination

• Bidding Management: Manage the post-bidding communication cycle, confirming results with customers and facilitating offer acceptance or rejection.
• Cross-functional Coordination: Liaise with the BST team to secure appointment slots for successful deals, ensuring a seamless ownership transfer and transaction experience.

Reporting & Quality Assurance

• TCA Compliance: Manage the weekly reporting for the TCA team, ensuring data accuracy for all inspection reports (averaging 3–5 reports per inspector based on capacity).
• Valuation Support: Support the B2C CC team by providing rapid car value estimations to expedite customer decision-making and improve conversion rates.

Your Know-How

• Minimum 5+ years of experience in automotive procurement, sales management, or branch operations.
• Proven track record of managing large teams of inspectors or frontline staff in a high-pressure environment.
• Exceptional negotiation and persuasion skills with a focus on closing high-value retail deals.
• Strong ability to track operational metrics, manage scheduling spreadsheets, and produce accurate weekly performance reports.
• Excellent interpersonal skills to manage both internal stakeholders (BST, TCA, B2C) and external customers.
• Ability to work 6 days a week (including weekends) in a retail/branch-based setting.