Protege – Technical Services (Voice)

Redtone; Malaysia; On-site; MYR 20,311 - 24,328; Full time

Benefits offered by this job

SOCSO

EIS

Annual Leave

Sick Leave

Learning & Development

On Job Training

Wellness & Well-being Program

Job summary

A voice telecommunication company in Malaysia is offering a role to gain hands-on experience in installation, configuration, troubleshooting, and maintenance of voice telecommunication systems. The successful candidate will be responsible for providing technical support, assisting with equipment setup, and training customers. Required qualifications include a Bachelor's degree in Engineering or IT and strong interpersonal skills. This role includes a monthly allowance of RM2000 and various benefits.

Qualifications

• Candidate must possess at least a Bachelor's Degree in Engineering or IT.
• Good interpersonal and communication skills.
• Must possess own transport.

Responsibilities

• Provide technical support for voice telecommunication solutions.
• Assist with setup and maintenance of voice equipment.
• Provide training to customers post-deployment.

Skills

Technical support

Customer interaction

Interpersonal skills

Communication skills

Multitasking

Education

Bachelor’s Degree in Engineering or Information Technology

Job description

This role provides an opportunity to gain hands-on experience in the installation, configuration, troubleshooting, and maintenance of various voice telecommunication systems and services. It emphasizes both technical competency and customer interaction skills.

The Protégé will gain understanding of voice technologies (e.g. traditional PSTN, IP telephony, cloud PBX, unified communications), and the practical skills needed to diagnose and resolve technical issues effectively and efficiently.

Duties and responsibilities

• Provide technical support including installation, services, maintenance and conducting site visits, on Voice Telecommunication Solutions provided by REDtone such as Cloud PBX, On-Premise IP PBX, SIP Trunk, media gateway, etc
• Assist with setup, configuration, provisioning and routine maintenance of voice equipment and platforms.
• Provide training to customers upon service deployment.
• Schedule and liaise with customer for all on-site activities, including coordinating with third party personnel whenever necessary (eg, vendors, service providers, cabling contractors, etc.).
• Liaise with other functional group within the department as well as inter-company for project accomplishment or information gathering.
• Support ad-hoc projects.
• Provide support on an urgent basis if needed.
• Update job status in the system and to relevant parties upon task completion.
• Logistics of equipment and devices to be documented.
• Maintain technical documentation of customers.
• Perform testing, studies and have clear understating of all the voice solutions and services.
• On standby rotation for outside office hours, weekends and public holidays.

Qualifications and requirements

• Candidate must possess at least a Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Information Technology (IT) or equivalent.
• A self-starter and a team player with the ability to multitask.
• Good Interpersonal and communications skills.
• Good discipline and work attitude.
• Passionate learning attitude is highly valued and encouraged.
• Must possess own transport.
• Required to work on a standby basis

Monthly allowance: RM2000

Duration: 12 months

Benefits:

• SOCSO, EIS, Annual Leave & Sick Leave
• Learning & Development
• On Job training
• Wellness & Well-being Program