Project & Support Executive, HR & Payroll 软件技术助理

Whyze Solutions Sdn Bhd; Johor Bahru; Sur place; MYR 50 000 - 67 000; Plein temps

Avantages offerts par ce poste

Supportive culture

On‑the‑job training

Regional reach

Résumé du poste

Whyze Solutions Sdn Bhd in Malaysia is seeking a Project & Support Executive to bridge our HRIS technology with clients. This hands‑on role leads system implementations and provides expert daily support to maximise the value of our HR platform.

You will manage full lifecycle projects, onboard new customers, configure systems, migrate data, train users, and collaborate with Product, Tech, and Support teams to drive continuous improvement across regional clients.

Qualifications

• Growth mindset and natural curiosity over immediate expertise.
• Strong communication skills, both written and spoken.
• Well‑organized, able to manage multiple tasks effectively.
• Interest in technology and data; training will be provided.

Responsabilités

• Lead and manage full lifecycle of new customer implementation projects.
• Conduct kick‑off meetings to align project timelines, milestones, and objectives with clients.
• Coordinate with internal teams to ensure smooth execution and timely project delivery.
• Serve as the primary point of contact for new clients, guiding them through system setup and onboarding.
• Understand clients’ HR and payroll requirements, ensuring our solutions are well‑aligned with their needs.
• Maintain clear, professional, and proactive communication throughout the entire client journey.
• Configure HR & Payroll systems in accordance with client requirements.
• Support data import, validation, and migration processes to ensure accuracy and a smooth go‑live.
• Troubleshoot and resolve any issues that arise during the implementation phase.
• Conduct engaging user training sessions (onsite or virtual), making the learning experience simple and effective.
• Provide post-go‑live support to ensure clients are confident and comfortable using the system.
• Share best practices to help clients maximize the value of the software.
• Gather client feedback to continuously improve processes and product features.
• Collaborate with Product, Tech, and Support teams to enhance project delivery and drive continuous improvement.

Connaissances

Communication skills

Growth mindset

Organized

Will ing to learn

Team collaboration

Description du poste

Whyze Solutions is a HR & Payroll solution provider serving Malaysia and Singapore since 2008. We simplify HR and Payroll management through smart, intuitive technology.
Today, we are proud to support over 3,000 companiesand300,000 users, ranging from dynamic startups to multinational corporations.

Project & Support Executive (HR & Payroll Solutions)

Job Summary

We are looking for a Project & Support Executive specialist to act as the primary bridge between our HRIS technology and our clients. This is a hands‑on role where you will lead system implementations while providing expert daily support to ensure our users get the maximum value from their HR platform

Key Responsibilities

1. Project Management & Delivery

• Lead and manage full lifecycle of new customer implementation projects
• Conduct kick‑off meetings to align project timelines, milestones, and objectives with clients.
• Coordinate with internal teams to ensure smooth execution and timely project delivery.

2. Customer Onboarding & Relationship

• Serve as the primary point of contact for new clients, guiding them through system setup and onboarding.
• Understand clients’ HR and payroll requirements, ensuring our solutions are well‑aligned with their needs.
• Maintain clear, professional, and proactive communication throughout the entire client journey.

3. System Setup & Data Migration

• Configure HR & Payroll systems in accordance with client requirements.
• Support data import, validation, and migration processes to ensure accuracy and a smooth go‑live.
• Troubleshoot and resolve any issues that arise during the implementation phase.

4. Training & User Support

• Conduct engaging user training sessions (onsite or virtual), making the learning experience simple and effective.
• Provide post-go‑live support to ensure clients are confident and comfortable using the system.
• Share best practices to help clients maximize the value of the software.
• Gather client feedback to continuously improve processes and product features.
• Collaborate with Product, Tech, and Support teams to enhance project delivery and drive continuous improvement.

Who we are looking for

We prioritize a growth mindset and natural curiosity over immediate expertise. If you possess strong communication skills and a drive to master new technologies, we are committed to providing the training you need to become an HRIS expert.

You might be a great fit if you:

• Enjoy helping people and solving problems.
• Have an interest in technology and data (no prior experience required — training will be provided).
• Are well‑organized, positive, and able to manage multiple tasks effectively.
• Possess strong communication skills, both written and spoken.
• Can manage deadlines and collaborate well with cross‑functional teams.

Bonus points if you have:

• Knowledge of HR, Time Attendance and Payroll processes.
• Experience in project management, HR systems, or software implementation.

Why you will love working with us?

• Supportive Culture:A friendly workplace focused on teamwork and professional development.
• HRIS Expertise:Practical experience with cutting‑edge HR and payroll solutions.
• Continuous Learning:Robust on‑the‑job training and mentorship to guide your journey.
• Regional Reach:High-visibility work supporting clients across region.
• Performance Incentives:Rewards that recognize individual and team success.