Client Success & Projects Lead

SGS & Co; Malaysia; Hybrid; MYR 45,000 - 78,000; Full time

Job summary

SGS & Co in Malaysia seeks a focused Client Services/Project Coordinator to be the single point of contact for the Design House, Print Production Manager and Artwork Planners, ensuring timely responses and smooth project flow.

You will manage client accounts, coordinate projects through their lifecycle, translate requests into actionable instructions, monitor progress, and help generate invoices while upholding quality standards for all deliverables.

Qualifications

• Secondary School/ Diploma/ Degree in Business Studies, Management, Communication, Supply Chain Management or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job.
• At least 2 years working experience either in a project management, client services, customer services, account management and sales is preferred.
• Possess working experience in pre-press, printing or packaging industry with excellent communication and interpersonal skills will be added advantage.
• Knowledge of artwork preparation and/or colour management will be added advantage.
• Proficient in English language both spoken and written.
• Proficient in Microsoft Office.
• Knowledge in SAP will be added advantage.
• Mature, hardworking and able to work in a fast-paced environment.

Responsibilities

• Act as the single point of contact for the Design House, Print Production Manager and Artwork Planners, and to provide timely responses to all inquiries.
• Responsible for project management.
• Manage client accounts and maintain good rapport with clients.
• Effectively coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
• Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.
• Manage the quality of the product and ensure on-time delivery.
• Handle the preparation of documented work orders.
• Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
• Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
• Manage scheduling of work from client across functions.
• Work with cross-functional groups in support of fulfilling customers' unique requests.
• Attends client meetings as needed; familiar with processes, capacity, timelines, etc.
• Ensures high quality standards in all client deliverables.
• Partners with the client, Client Growth, and project teams to resolve identified project issues.
• May partner with Client Integration and Client Growth to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
• Continuously identify and implement improvements in process efficiency and effectiveness.

Skills

Project management

Client services

Account management

Communication skills

Interpersonal skills

English language

Time management

Education

Secondary School/ Diploma/ Degree in Business Studies

Management

Communication

Supply Chain Management

Equivalent combination of education and experience

Tools

SAP

Microsoft Office

Job description

SGS & Co in Malaysia seeks a focused Client Services/Project Coordinator to be the single point of contact for the Design House, Print Production Manager and Artwork Planners, ensuring timely responses and smooth project flow.

You will manage client accounts, coordinate projects through their lifecycle, translate requests into actionable instructions, monitor progress, and help generate invoices while upholding quality standards for all deliverables.