Senior Project Manager

DHL; Cyberjaya; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid work

Medical coverage (outpatient/inpatient

Flex benefit plan

Extra time off

Free parking

Job summary

DHL IT Services is seeking a Senior Project Manager to lead planning, execution, and delivery of strategic IT initiatives across regions. You will collaborate with business and IT stakeholders to translate objectives into actionable plans, manage scope, timelines, risks, and dependencies, and ensure outcomes deliver measurable business value.

Our teams leverage Agile and Waterfall methodologies, with PM tools such as JIRA, Confluence, and MS Project.

Qualifications

• 10+ years of project management experience leading large-scale IT initiatives.
• Proven track record delivering business-critical IT programs with measurable impact.
• Experience managing senior stakeholders, including influencing, negotiation and conflict resolution.
• Strong leadership within multicultural, global environments and matrix teams.
• Ability to balance strategic thinking with hands-on delivery and delivery governance.
• Solid commercial and financial acumen relevant to project execution.

Responsibilities

• Planning: define scope, goals, and objectives of projects.
• Budgeting: estimate costs, set budgets, track expenses.
• Risk management: identify risks early and develop mitigations.
• Team management: assign tasks based on skills and ensure performance.
• Communication: coordinate with cross-functional teams, partners, and stakeholders.
• Issue resolution: address scope, budget and resource conflicts effectively.
• Time management: monitor progress using timesheets and PM tools.
• Change management: manage scope changes with minimal production impact.
• Documentation: prepare reports and maintain project artifacts.

Skills

Project management

Leadership

Stakeholder management

Communication

Cross-functional collaboration

Financial acumen

Agile & Waterfall

Presentation skills

Education

PM certification (PMP/PRINCE2/Agile)

Tools

JIRA

Confluence

MS Project

Job description

Your IT Future, Delivered

Senior Project Manager

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

You are a project management aficionado, therefore you have a good understanding of project management methodologies & principles and strong communication & stakeholder management skills. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English and having ability to present ideas in business-friendly and user-friendly language is a must.

#DHL #DHLITServices #GreatPlace#ProjectManagement #AI#FutureOfWork

Grow together

Join our team and help shape the future of DHL Express by driving the delivery of business-critical digital solutions that support our end-to-end operations, from pickup to delivery.

We are seeking an experienced Senior Project Manager to lead the planning, execution, and successful delivery of strategic IT initiatives. In this role, you will collaborate with business and IT stakeholders to translate business objectives into actionable project plans, manage project scope, timelines, risks, and dependencies, and ensure successful delivery of solutions that create measurable business value.

Our teams leverage modern product development practices, including microservices architecture, cloud technologies, Agile methodologies, and reusable solution design. As a Project Manager, you will coordinate cross-functional teams across frontend, backend, integration, and data platforms to deliver high-quality solutions that meet business needs.

You will play a key role in DHL Express's digital transformation by leading projects throughout the entire delivery lifecycle, from demand intake and requirements definition through development, testing, deployment, and post-implementation support. The position offers a unique opportunity to gain end-to-end visibility of complex enterprise solutions while working with global stakeholders across business and technology functions.

Ready to embark on the journey? Here’s what we are looking for:

• 10+ years of project management experience, including sustained leadership of large‑scale, complex IT‑enabled change initiatives.
• Demonstrated track record of delivering large scale projects with material business impact, not only technical implementation.
• Proven experience managing senior stakeholders, including influencing, negotiation and conflict resolution.
• Strong leadership capability, including leading project managers, workstream leads and matrix teams in a multicultural, global environment.
• Ability to balance strategic thinking with hands‑on delivery execution.
• Strong commercial and financial acumen.

Methodologies, Tools & Qualifications

• Deep understanding and practical application of Agile and predictive (Waterfall) methodologies, with the ability to tailor approaches.
• Strong knowledge of SDLC and large transformation or migration.
• Proficiency in project management tools (e.g. JIRA, Confluence, MS Project).
• PMP, PRINCE2, Agile certification or equivalent experience strongly preferred.
• Fluent English (spoken and written).
• Experience with leading Agile SCRUM programs/projects is big plus.

As Project Manager you will be responsible:

• Planning: Defining the project's scope, goals, and objectives.
• Budgeting: Estimating costs, establishing budgets, and tracking spending.
• Risk management: Identifying potential risks early and developing mitigation strategies.
• Team management: Assigning tasks based on team members' skills and experience, and ensuring team members are performing to their best potential.
• Communication: Communicating withing & cross team members, external partners, and business stakeholders to determine project dependencies, status and identify potential roadblocks.
• Issue resolution: Ensuring issues related to scope, budget, and resource allocation are resolved effectively.
• Time management: Using timesheets or project management software to see how the team is spending their time and whether projects remain on track.
• Change management: Dealing with changes to the project, committed delivery on time with quality and ensuring zero impact to production due to changes.
• Documentation: Preparing documents and managing reports.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

Great Team

Hi, my name is Denise Lee, and I am the Subdomain Head of Clearance Gateway at DHL IT Services. I began my journey with DHL in 2001 as an Application Support Specialist in the Clearance domain.

Throughout my career, I have been fascinated by how technology continues to evolve and transform the way we live and work. At DHL, I have had the privilege of witnessing firsthand how digital innovation and AI have enhanced our operations, improved efficiency, and created better experiences for our customers and employees. I am excited to see how AI will continue to shape the future of our industry.

Over the years, I have grown through various roles within the organization, and in early 2023, I was appointed Subdomain Head of Clearance Gateway. Together with our talented and diverse global team, we are committed to delivering innovative solutions, driving operational excellence, and supporting DHL's mission of connecting people and improving lives.

I look forward to welcoming you onboard and being part of your journey with DHL. Welcome to the team!

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.