Project Management Officer

Holiday Tours & Travel Malaysia; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Holiday Tours & Travel Malaysia seeks an Executive - PMO to drive client onboarding projects and coordinate cross-functional initiatives for improved processes and client satisfaction.

You will manage end-to-end project delivery, apply risk controls, and advocate best practices across departments to enable growth and efficiency in a dynamic travel business.

Qualifications

• Bachelor’s degree in any discipline.
• 2+ years of experience in project management, business process improvement or client implementation.
• Fluent English with excellent communication skills.
• Able to work independently with minimal supervision and strong responsibility.

Responsibilities

• Lead client onboarding projects and ensure timely implementation.
• Drive cross-functional strategic initiatives to improve processes and performance.
• Identify operational gaps, analyze requirements, and develop efficiency solutions.
• Design, implement and standardize PMO best practices for delivery.
• Oversee end-to-end project execution from concept to readiness.
• Develop project plans and track progress using PM tools.
• Coordinate with teams to align milestones with business goals.
• Implement risk management strategies to mitigate project risks.

Skills

Leadership

Analytical thinking

Communication

Time management

Attention to detail

Growth mindset

Proactiveness

Independent work

Education

Bachelor's degree

Job description

We are seeking a proactive Executive - Project Management Office. The Executive, Project Management Office plays a critical part in engaging global clients and partner travel management company, ensuring smooth project execution, driving process improvements and collaborating across departments to enhance the client experience and business efficiency. As part of our PMO team, you will drive strategic projects that impact client satisfaction and company-wide improvements.

JOB RESPONSIBILITIES

• Lead client onboarding projects and ensure smooth implementation within the timeline.
• Drive and manage cross-functional strategic initiatives aimed at improving business processes, scalability and overall performance.
• Identify operational gaps and analyse business requirements, develop solutions to enhance efficiency and drive company growth.
• Design, implement and standardize best practices to enhance PMO efficiency, consistency and project delivery outcomes.
• Oversee end-to-end project execution, from concept and feasibility to implementation and operational readiness.
• Develop and implement project plans, ensuring timely execution and tracking project progress using project management tools.
• Coordinate with cross-functional team to align progress and milestones, ensure seamless execution across teams and align initiatives with business goals.
• Implement risk management strategies to mitigate risks that could negatively impact the project.
• Collaborate with cross functional team to align initiatives with business goals.
• Take on varied responsibilities to address evolving business needs.

JOB REQUIREMENTS

• Bachelor’s degree in any discipline.
• 2+ years of experience in project management, business process improvement or client implementation and engagement.
• Demonstrates high adaptability and consistently delivers results in a fast-paced, dynamic environment.
• Excellent communication and conflict resolution skills to engage effectively with clients and internal stakeholders.
• Analytical thinking and problem-solving skills.
• Attention to detail and a commitment to delivering high-quality work.
• Strong organisational and time management skills.
• Strong analytical thinking and problem-solving abilities.Strong business acumen.
• Knowledge of collaborative project management tools will be an added advantage.
• High attention to detail and a commitment to delivering high-quality work.
• Proficiency in English.
• Able to work independently with minimum supervision and possess a high sense of responsibility.
• Passionate about learning and possessing a growth mindset, demonstrating positivity and proactiveness.
• Ability to thrive in a fast-paced and target-driven environment while maintaining a high level of professionalism and integrity.
• Strong leadership skills, capable of inspiring and motivating others to achieve success as a team.

This role offers a dynamic and engaging work environment, with opportunities to participate in industry events and contribute to the company’s growth. If you are passionate about travel and customer service, we invite you to join our team and help create unforgettable travel experiences for our clients.