PMO Lead

Gear Inc; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Gear Inc. Kuala Lumpur invites applications for a PMO Lead to support end-to-end project management across discovery, planning, implementation and governance. The role involves hands-on leadership, stakeholder engagement, and delivery excellence within a dynamic PMO environment.

The successful candidate will mentor project teams, translate business requirements into charters and plans, and ensure projects stay on track with governance standards. Travel to Gear Inc.

Qualifications

• Proven ability to manage stakeholder expectations across projects and teams.
• Experience in end-to-end project management lifecycles from discovery to governance.
• Familiarity with service delivery processes and governance frameworks.
• PMP, Lean, Six Sigma or similar certifications are highly desirable.
• Ability to lead cross-functional teams and mentor project members.

Responsibilities

• Conduct scoping and stakeholder-resource analysis for transition projects and initiatives.
• Lead or collaborate with cross-functional teams across multiple functions throughout the project cycle.
• Translate high level business requirements into project charters and detailed plans (scope, deliverables, timelines, budget, risks).
• Manage multiple projects simultaneously, prioritizing tasks to meet timelines.
• Participate in or lead project governance, communications plans, and stakeholder alignment.
• Identify, mitigate, and control project risks and issues.
• Prepare project documentation, reports, and presentations, adhering to governance standards.
• Stay updated with project management trends and methodologies to drive improvements.
• Perform other related PMO duties as assigned.

Skills

Stakeholder management

Client management

Cross-functional collaboration

Governance understanding

Education

Bachelor's degree or equivalent

2+ years PM/Operations/Program Mgmt

PM certifications (PMP, Lean, Six Sigma)

Job description

The PMO Lead will support the PMO in delivering comprehensive, end-to-end service that covers all key aspects of the project management lifecycle, from discovery, planning, implementation and governance, and post-implementation due diligence. The successful candidate is expected to play a hands-on role and will be reporting directly to the PMO Sr. Manager.

Key Responsibilities:

Conduct thorough scoping and stakeholder-resource analysis for transition projects, as well as innovation and business integration initiatives;

Lead and/or collaborate with cross-functional teams, including Clients, Executive Leadership, Operations, Human Resources, and other back-office support functions throughout the project cycle; Offer mentorship to project team members in accordance with project goals

Gather high level business requirements for transition projects and and translate into project charters/plans, covering scope, deliverables & timelines, resource and/or budget allocation, risks and issues, etc;

Manage multiple projects simultaneously, prioritizing tasks and maintaining a high level of organization to meet target timelines and expectations;

Participate in and/or lead project governance, carry out communication/engagement plans for alignment, deliberation, and/or adjustments where necessary;

Identify, analyze, mitigate and control project risks and issues;

Handle administrative and PMO responsibilities, including preparing project documentation, reports, and presentations, and ensuring compliance with internal processes and governance standards;

Stay updated with the latest trends and methodologies in project management to bring innovative approaches and improvements to project execution;

Perform other related duties and tasks as assigned

Desired Qualifications

Bachelors degree or equivalent work experience

At least 2 years of experience in operations, project management, and/or program management roles (in BPO industry; desired, not required)

Proven experience in project management methodologies, frameworks, and best practices;

Strong understanding of program management, including service delivery processes and its governance

PMP, Lean, Six Sigma, and other relevant certifications, highly desirable

Solid stakeholder and client management skills

Can confidently drive engagement with teams located in multiple locations

Ability to travel to Gear Inc. locations globally