PROJECT COORDINATOR

PCOM TECHNOLOGIES SDN. BHD.; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

PCOM Technologies Sdn. Bhd. is seeking a capable Project Coordinator in Malaysia to liaise with Telekom Malaysia (TM), sub-contractors, and site teams, ensuring installation standards and regulatory compliance.

The role involves PO/invoice handling, weekly installer updates, and rigorous performance tracking against KPIs and SLAs. You will maintain project logs, prepare progress reports, and address escalated customer complaints, conducting root-cause investigations to safeguard service quality

Qualifications

• Experience coordinating projects with installation teams and vendors.
• Ability to prepare and manage purchase orders and invoices.
• Ability to monitor KPIs and SLAs for subcontractors.
• Experience maintaining project logs and generating progress reports.

Responsibilities

• Liaise with TM, sub-contractors, and site teams to ensure compliance with installation standards and regulatory guidelines.
• Prepare, manage, and secure approvals for Purchase Orders (POs) and invoices; submit to Telekom Malaysia (TM) and PCOM Finance.
• Responsible for tools and equipment for PCOM installers inhouse.
• Conduct site and team inspections or audits.
• Update team database for installers weekly.
• Monitor and manage installation teams and sub-contractors to meet Project KPIs and SLAs.
• Maintain accurate project logs; prepare daily/weekly progress reports; track Work Orders (WO).
• Handle customer complaints escalated to TM; mitigate demerit points and penalties; perform root-cause investigations and implement corrective actions.

Skills

Project coordination

Vendor management

Supplier liaison

Team coordination

Job description

• a) Liaise with TM, sub-contractors, and site teams to ensure strict compliance with installation standards, regulatory guidelines, safety rules, and required technical certifications.
• b) Prepare, manage, and secure approvals for Purchase Orders (POs) and invoices. Submit all financial documentation directly to Telekom Malaysia (TM) and Finance PCOM in an accurate and timely manner.
• c) Responsible tools and equipment for PCOM installers inhouse.
• d) Responsible to do site/team inspection or audit.
• e) To update team database for installers weekly.
• f) Monitor, track, and manage the performance of installation teams and sub-contractors to meet Project Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• g) Maintain accurate project logs, prepare daily/weekly progress reports for TM system payment Not in Cips, track Work Orders (WO).
• h) Actively handle customer complaints escalated to TM, manage and mitigate demerit points and financial penalties imposed by TM, conduct root-cause investigations, and implement immediate dispute or corrective actions to safeguard company SLAs and ratings.