Programme Manager

Vodafone Group Plc; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

Vodafone Group Plc in Kuala Lumpur, Malaysia seeks an experienced Programme Manager to lead end-to-end delivery of multiple technical programmes across regions. You will manage client requirements, drive milestones, and coordinate with sales, service management and internal teams to ensure quality outcomes.

The role emphasizes robust programme governance, risk mitigation, and proactive reporting; you should have strong stakeholder engagement and cloud/telecom infra familiarity.

Qualifications

• Extensive Programme Management experience delivering complex inter-company initiatives.
• Experience with multi-country deployment strategies and end-to-end delivery.
• Strong budget, scope, risk and resource management.
• Proven ability to manage multiple stakeholders and vendors across regions.
• Experience with MS Office suite and programme reporting tools.

Responsibilities

• Engage in Sales opportunities well before contract signature to capture client requirements and kick-off programmes.
• Prepare and deliver client programme plans; set accurate expectations and milestones.
• Provide end-to-end programme management support across regions for global programmes.
• Ensure end-to-end methodology and high-quality results.
• Lead virtual programme team and be primary point of contact throughout the lifecycle.
• Coordinate between Client, Sales, and internal groups for delivery.
• Manage programme budget and ensure clean hand-over to service management.
• Capture client priorities and schedule activations with the client.
• Host and participate in virtual team meetings with clients and accounts.
• Provide progress reports highlighting risks, actions, issues and dependencies.

Skills

Programme Management

Stakeholder management

Budget management

Risk management

Communication skills

Vendor management

Agile delivery

Team leadership

Project coordination

MS Office/Power BI

Education

PMP

PRINCE2 Practitioner

ITIL Foundation

Bachelor’s degree in a relevant field

Tools

SharePoint

Planview

SAP

MS Project/MPP

Excel/Power BI

Job description

Role Profile

Title: Programme Manager

Business Area: Vodafone Business

Department: VBTS

Location: Kuala Lumpur, Malaysia

Join Us

At Vodafone Group we build connections to all our Global operations, acting as an advisory board to driveconsistency and customer excellence across 30 countries and for over 420 million customers. We are constantlyuncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. Byjoining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time toget on board.

As we evolve into a truly digital company, Vodafone Group Technology spans across the entire Vodafone footprintand drives our technology advancements, to enable us to be the best and most secure in unified communications. We empower our consumer and enterprise customers to be confidently and securely connected. Our uniquecapabilities create the best voice and data to our customers and continue our advancement in the Internet ofThings (IOT), BIG Data, Cybersecurity, Cloud

What you’ll do

Key Responsibilities:

• Engaging in Sales opportunities well in advance of contract signature to ensure thorough capture of client requirements and hold a Programme kick-off as early as possible.
• Preparing and delivering client programme plan to ensure accurate expectations are set and advise clients of any critical Programme milestones.
• Providing and arranging support across regions for global programmes and providing professional end-to-end Programme Management for Clients.
• Assuring end-to-end Programme Methodology and ensure high quality results.
• Leading the virtual Programme team (as the overall primary point of contact) throughout a Client Programme lifecycle and ensure that all key milestones are met.
• Ensuring that Programme delivery activities are coordinated between the Client, Sales account team, and internal groups (e.g. Service Management).
• Effectively managing programme budget and ensuring that a clean hand-over to the Client & Service Management team at the close of each Programme is facilitated.
• Capturing client business priorities, critical information & agree programme plan and ensuring that service activations are scheduled & facilitated with the client.
• Coordinating, hosting and attending virtual team meetings with clients, account teams, and internal groups.
• Proactively providing the Client, Sales Rep(s) & Service Manager with frequent programme progress reports, highlighting Risks, Actions, Issues &/or Dependencies (written & verbal as appropriate).
• Providing programme dashboard reports to key internal & client stakeholders
• Assessing, recording & mitigating risks / dependencies against programme on-time delivery, quality &/or budget and Leading cross functional teams to take preventative (& corrective) action on any programme related issues and esc…
• Ensuring that programmes are documented to a high standard, communicated and agreed with the client according to the Group technology Programme Management standards and the contract and NPS Client surveys are initiated at the completion of each Programme.
• Providing Programme Management expertise to the Account team & Client to ensure the delivery of a professional Programme Management Service throughout the Programme Delivery and ensuring that accurate system records and reports are maintained (e.g.: Web time, RYG).

Who you are

We are looking for the successful candidate to be a highly capable and experienced end-to-end Programme Manager who will be responsible for leading and owning the end-to-end delivery of multiple technical Programmes in line with a multi-country deployment strategy.

Essential

• Extensive Programme Management skills and experience and successful track record of Programme/Programme Managing complex inter-company initiatives.
• Critical Technical Skills
  • Program & Project Management
  • End-to-end program lifecycle management
  • Managing multiple interdependent projects
  • Budget, scope, risk, and resource management
  • Stakeholder and vendor management
• Agile & Traditional Delivery Methodologies
  • Agile (Scrum, Kanban, SAFe)
  • Waterfall and Hybrid delivery models
  • Sprint planning and release management
• Telecommunications Domain Knowledge ( Mandatory)
  • Underlay Technologies ( IPVPN/MPLS/Internet/Dedicated Ethernet/DWDM)
  • Overlay Technologies ( SDWAN -Fortinet/Cisco/Versa/Juniper)
  • LAN Technologies (SDLAN -Mist/Aruba/ACI)
  • Unified Communications ( SIP/Voice)
  • Security ( SSE-Zscaler/Cato/Fortinet/Firewalls)
  • Network transformation and deployment
  • Telecom infrastructure and operations ( ITSM)
  • AWS, Azure, or Google Cloud fundamentals
  • Cloud migration programs
• Working for Customer technical project management team delivering infra solutions.
• Management of multiple stakeholders
• Ability to manage from a distance, resources who work for other organisations
• A self-starter with a determination to succeed balanced with appropriate tact and diplomacy.
• Excellent communications skills
• Exceptional interpersonal, organisational and communication skills, integrity, respect for confidentiality, sound judgment and decision-making skills.
• Experience of using MS Office Suite including Excel, Word, PowerPoint, Power BI Programme required.
• Experience of using Programme support tools, such as SharePoint, Programme management reporting tools (e.g. Planview), SAP, MPP

Desirable

• PMP (Project Management Professional)
• PRINCE2 Practitioner
• PMI-ACP
• Certified Scrum Master (CSM)
• SAFe Agilist
• ITIL Foundation
• Lean Six Sigma Green Belt/Black Belt

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.