Program Registration & Administration Executive

Dunville Training Centre Sdn Bhd.; George Town; On-site; MYR 22,000 - 33,000; Full time

Benefits offered by this job

Basic salary + commission scheme

Professional work environment

Training and development programs

Job summary

Dunville Training Centre Sdn Bhd. is seeking a Programme Registration & Administration Executive to support students and professionals with university placement services and online learning programs.

Ideal candidate will manage end-to-end registrations, verify documents, coordinate logistics and liaise with clients and trainers. English and Bahasa Malaysia fluency preferred; Mandarin is a plus. Weekend availability may be required for programmes.

Qualifications

• Diploma or Degree in Business Administration, Management, Marketing, Events Management, Hospitality, Education or a related field.
• 1–3 years of relevant experience in programme administration, training and event coordination, customer service or administrative roles.
• Strong organisational and time-management skills with good attention to detail.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office, particularly Excel, Word and PowerPoint.
• Able to communicate effectively in English and Bahasa Malaysia, both written and spoken.
• Mandarin language skills are a plus, as the role involves interaction with Mandarin-speaking stakeholders
• Able to manage multiple tasks, deadlines and priorities effectively.
• Mature, responsible, proactive and able to work independently as well as in a team.
• Willing to work outside normal office hours or during weekends when required for programmes or events.

Responsibilities

• Manage end-to-end participant registration and enrolment for training programmes, workshops and events.
• Handle registration enquiries via email, phone and other communication channels.
• Verify participant information, application forms and supporting documents.
• Maintain accurate and up-to-date participant databases and registration records.
• Follow up with participants on outstanding information, documents, payments or confirmations.
• Prepare participant lists, attendance records, name tags, certificates and other programme materials.
• Provide administrative support before, during and after each programme.
• Coordinate programme schedules, venues, training materials, equipment and other logistical requirements.
• Liaise with trainers, facilitators, clients, participants, venues and external service providers.
• Prepare programme-related documents, forms, reports and correspondence.
• Assist in coordinating workshops, seminars, training sessions and other corporate programmes.
• Ensure all programme arrangements are properly prepared and completed according to schedule.

Skills

Organisational skills

Time management

Attention to detail

Interpersonal skills

English language proficiency

Bahasa Malaysia proficiency

Mandarin language beneficial

Education

Diploma or Degree in Business Administration, Management, Marketing, Events Management, Hospitality, Education

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

Program Registration & Administration Executive

Join our growing team in the education industry!

We are looking for passionate and experienced candidate to support students and working professionals with university placement services and online learning programs.

Experience Required: Minimum 2 Years

Manage end-to-end participant registration and enrolment for training programmes, workshops and events.

Handle registration enquiries via email, phone and other communication channels.

Verify participant information, application forms and supporting documents.

Maintain accurate and up-to-date participant databases and registration records.

Follow up with participants on outstanding information, documents, payments or confirmations.

Prepare participant lists, attendance records, name tags, certificates and other programme materials.

Provide administrative support before, during and after each programme.

Coordinate programme schedules, venues, training materials, equipment and other logistical requirements.

Liaise with trainers, facilitators, clients, participants, venues and external service providers.

Prepare programme-related documents, forms, reports and correspondence.

Assist in coordinating workshops, seminars, training sessions and other corporate programmes.

Ensure all programme arrangements are properly prepared and completed according to schedule.

3. Client & Participant Communication

Respond promptly and professionally to enquiries from participants and clients.

Send programme confirmations, reminders, joining instructions and post-programme communications.

Follow up with participants and clients to ensure smooth programme arrangements.

Escalate issues or special requests to the appropriate person when necessary.

4. Documentation & Record Keeping

Maintain proper filing and documentation of registration forms, participant records, attendance, invoices and programme-related documents.

Ensure information is accurately entered and updated in internal systems and databases.

Prepare regular registration, attendance and programme administration reports.

Ensure documents are properly organised and readily available when required.

5. Administrative & Operational Support

Assist with invoicing, payment follow-ups and basic administrative coordination where required.

Assist in preparing quotations, proposals, purchase requests and other programme-related documentation.

Support the team in general office administration and day-to-day operational matters.

Perform other administrative duties and ad-hoc assignments as assigned by management.

Diploma or Degree in Business Administration, Management, Marketing, Events Management, Hospitality, Education or a related field.

1–3 years of relevant experience in programme administration, training and event coordination, customer service or administrative roles.

Strong organisational and time-management skills with good attention to detail.

Good communication and interpersonal skills.

Proficient in Microsoft Office, particularly Excel, Word and PowerPoint.

Comfortable handling databases, registration systems and administrative documentation.

Able to communicate effectively in English and Bahasa Malaysia, both written and spoken.

Mandarin language skills are a plus, as the role involves interaction with Mandarin-speaking stakeholders

Able to manage multiple tasks, deadlines and priorities effectively.

Mature, responsible, proactive and able to work independently as well as in a team.

Willing to work outside normal office hours or during weekends when required for programmes or events.

What We Offer:

• Basic salary (range RM2,000 – RM3,000) + commission scheme
• Supportive and professional work environment
• Training and development programs

About us

Dunville Training Centre Sdn Bhd. is a leading provider of education, training and development solutions in George Town, Penang. Our mission is to empower individuals and organisations to achieve their full potential through innovative and effective learning programmes. With a team of experienced trainers and a commitment to excellence, we have established a strong reputation in the local community and beyond.