Program Manager / Assistant Manager

Flex; Penang; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

Life Insurance

Paid Time Off

Performance Bonus

Job summary

Flex is seeking a Program Manager / Assistant Manager in Prai, Penang to lead cross-functional teams delivering customer-focused products and services. You will guide project development, implement strategies, and manage budgets and timelines to sustain business value for customers.

Responsibilities include tracking metrics, negotiating contracts as needed, and ensuring adherence to product development timelines.

Qualifications

• Bachelor's degree in engineering or related field or equivalent experience.
• Minimum 5 years of experience in program administration/management or related area.
• Demonstrates advanced operations, technical and people/process skills.
• Knowledge of multiple functional technologies/processes and interdependencies at the site.

Responsibilities

• Organize, plan and direct program schedules and budgets.
• Track relevant metrics and drive action items based on results.
• Oversee interdepartmental activities ensuring timelines and quality metrics.
• Coordinate product lifecycle activities with P&L and customer satisfaction.
• Be the main communication channel for customers and escalation point for issues.

Skills

Program management

Cross-functional leadership

Customer relationship management

Contract negotiations

Education

Bachelor's degree in engineering or related field

Tools

Microsoft Office

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Program Manager / Assistant Manager located in Prai, Penang.

In this role, you will be In-charge of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers.

What a typical day looks like:

• Organize, plan and direct program schedules and budgets.
• In charge of tracking relevant metrics and drive action items based on results.
• Provide help, knowledge and expertise with contract negotiations as required.
• Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.
• Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
• Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.
• Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
• Be the key channel of communication for customers and act as escalation in the event of customer issues.
• In charge of customer's satisfaction reviews and corrective actions.
• Maintain current and develop additional business with customers.
• Monitor and track that project and program deliverables are met.
• Be accountable for maintaining excellent customer relations with both new and existing customers.
• Holds up production sites for projects, costs and other customer related matters through business and expertise.

The experience we're looking to add to our team:

• Typically requires a Bachelor's degree in engineering or related field or equivalent experience.
• Typically requires a minimum of 5 years' experience in program administration/ management or related area.
• Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
• Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
• Accountability for the program wellness.

What you'll receive for the great work you provide:

• Medical benefits, dental, vision
• Life Insurance
• Paid Time Off
• Performance Bonus

NB87

Job Category

Operations

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).