Program Management

Flextronics - The Flex Company; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

dental

vision

Life Insurance

Paid Time Off

Performance Bonus

KJ19

FA22

Job summary

Flex is a global leader in diversified manufacturing, based in Penang, Malaysia. The Program Manager will lead a cross-functional team to deliver customer-focused products and services, guiding development and implementation of project strategies to continue delivering value.

Based in Perai, you will coordinate schedules, budgets and stakeholder communications to ensure on-time delivery, quality, and adherence to business metrics while maintaining strong customer relationships and driving

Qualifications

• Bachelor's degree in engineering or a related field.
• Minimum 5 years' experience in program administration/management.
• Strong operations, technical and people/process skills.
• Knowledge of multiple functional technologies/processes and site interdependencies.
• Accountability for the program wellness.

Responsibilities

• Organize, plan and direct program schedules and budgets.
• Track metrics and drive action items based on results.
• Support contract negotiations as required.
• Coordinate interdepartmental activities to meet product development timelines and quality targets.
• Plan staffing for each phase and arrange recruitment or assignment.
• Manage product lifecycle coordination with P&L and customer satisfaction.
• Serve as the main communication channel for customers and escalate issues as needed.
• Monitor customer satisfaction reviews and implement corrective actions.
• Develop and maintain business relationships with customers.
• Ensure project deliverables and timelines are met.
• Maintain excellent customer relations with new and existing customers.
• Oversee production site readiness for projects, costs and related matters.

Skills

Program management

Leadership

Stakeholder management

Cross-functional collaboration

Process improvement

Education

Bachelor's degree in engineering

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Job Summary

The "Program Manager" will be based in Perai, Penang. In this role, you will be In-charge of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers.

Responsibilities

• Organize, plan and direct program schedules and budgets.
• In charge of tracking relevant metrics and drive action items based on results.
• Provide help, knowledge and expertise with contract negotiations as required.
• Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.
• Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
• Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.
• Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
• Be the key channel of communication for customers and act as escalation in the event of customer issues.
• In charge of customer´s satisfaction reviews and corrective actions.
• Maintain current and develop additional business with customers.
• Monitor and track that project and program deliverables are met.
• Be accountable for maintaining excellent customer relations with both new and existing customers.
• Holds up production sites for projects, costs and other customer related matters through business and expertise.

Qualifications

• Typically requires a Bachelor's degree in engineering or related field or equivalent experience.
• Typically requires a minimum of 5 years’ experience in program administration/ management or related area.
• Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
• Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
• Accountability for the program wellness.

What you’ll receive for the great work you provide

• Medical benefits
• dental
• vision
• Life Insurance
• Paid Time Off
• Performance Bonus
• KJ19
• FA22

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Through the collective strength of ~150,000 team members across 30 countries and responsible, sustainable operations, Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career with Flex offers the opportunity to make a difference, invest in your growth, and build great products for our customers that improve people’s lives. Together, let's create the extraordinary!