Program Administrator

DAVISCOMMS (MALAYSIA) SDN BHD; Simpang Ampat; On-site; MYR 42,000 - 54,000; Full time

Job summary

DavisComms (Malaysia) Sdn Bhd is seeking an administrator to support program delivery from its Simpang Ampat facility. The role works with the Program Manager and various departments to ensure project goals are met and customer expectations are maintained.

Mandarin speaker is a must to communicate with Mandarin-speaking stakeholders. You will prepare reports, coordinate with production, and assist with sales orders, information requests, and meetings.

Qualifications

• Requires a degree in a related discipline or equivalent experience.
• Minimum 2-3 years of working experience in the related field is required.

Responsibilities

• Supports administrative aspects of the program with the Program Manager to meet delivery goals.
• Maintains direct contact with customers and operations to ensure positive relationships.
• Coordinates cross-functional teams to keep programs on schedule and within budget.
• Works with production and other departments to drive sales orders and product schedules.
• Prepares program reports and executive presentations for management.
• Handles information requests, quotes, meetings, and customer file maintenance.
• Monitors key business metrics and supports revenue, margin, cost, and inventory targets.

Education

Degree in related discipline

Job description

Responsible for all administrative aspects of the program. Works with the Program Manager and various departments to meet program delivery goals. Maintains direct contact with customers and with operations personnel to ensure positive relationships are maintained and customer expectations are met. Mandarin Speaker is a Must to communicate with mandarin speaking stakeholder.

Key Responsibilities

Drives and coordinates with the Cross Functional Team (CFT) members to ensure program progresses on schedule and within the prescribed budget, including facilitating the work/communication across different departments.

Work with production teams to drive sales orders and schedules for all customer products. Works closely with technical, production, and material departments to facilitate the build of customer products through the entire process

To outline work plan and to assign duties, responsibilities and scope of authority, and to receive technical advice and resolve problems.

Prepares program reports and executive presentations for management, client, or others.

Assist with all administrative functions including, but not limited to sales order maintenance, request for information, quoting, organizing customer meetings, maintaining customer files, NPI/FAI build readiness checklist, customer ECN/TDN request performance, etc.

Assist that the performance on key business metrics achieves business objectives revenue growth, margin performance, cost management/PPV, inventory turns, etc.

Customer reporting. Receives customer requests and prepares documents related to processing returns, records and reports the status of returns, repairs, replacements, sales orders and delivery schedules. Maintains records of returns, schedule changes, product enhancements or changes of product pricing, and resolves return credit problems.

Requirements

Possesses a Degree in a related discipline or equivalent experience.

Minimum 2-3 years of working experience in the related field is required

Daviscomms (Malaysia) Sdn Bhd was established in year 2000 and is in the business of providing Contract Manufacturing Services. The factory is ISO 9001:2015 and ISO 13485:2016 certified and is located in Simpang Ampat, Penang. It has a 4000 square meter manufacturing facility and processes to cater to various needs of our customers' products.

Our head office Emerald EMS is located in New Hampshire USA, providing high-tech electronics manufacturing services and with many facilities located globally across USA, China and Malaysia. Emerald EMS specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Industrial Controls, Medical, Power & Infrastructure, Semiconductor and Telecommunications sectors.

We seek ambitious individuals to join us in the following appointment.