Products Manager (Sales/E-commerce)

JAC Recruitment International; Selangor; On-site; MYR 120,000 - 190,000; Full time

Job summary

JAC Recruitment International, on behalf of a fast-growing B2B e‑commerce platform in Malaysia, is seeking a Product Manager to drive growth, retention and revenue through personalized digital features.

You will own recommendation initiatives, lead upsell/cross-sell automation, collaborate with Sales and Customer Success, and define success metrics while improving data quality and LTV.

Qualifications

• 8 years of experience with at least 3 years in product management in e-commerce environments.
• Ownership of product strategy, roadmap and feature delivery.
• Data-driven with cross-functional collaboration to translate needs into features.

Responsibilities

• Own recommendation and personalization initiatives within the EC with clear problem definitions.
• Drive automation of upselling and cross-selling via scalable workflows.
• Establish customer retention data capture and retention strategies within the EC.
• Identify CRM data gaps and lead enhancements to improve quality and visibility.
• Define success metrics pre-launch and optimize post-release outcomes.
• Collaborate with Sales and Customer Success to prioritize backlog.
• Analyze LTV and contribution margins; target improvements.
• Take ownership of departmental KPIs and business impact.

Skills

Product management

Data-driven

Cross-functional collaboration

SQL basics

E-commerce domain

Stakeholder management

AI-assisted development

Tools

HubSpot CRM

Job description

Overview

Our client is a fast-growing B2B e-commerce platform specializing in fresh food and produce distribution. As part of its digital transformation journey, they are seeking a Product Manager to drive growth, customer retention, upselling, and cross-selling through digital features.

Responsibilities

• Own the recommendation and personalization initiatives within the EC by clearly defining business problems, documenting requirements, and ensuring delivered solutions meet expectations.

• Drive the automation of upselling and cross-selling capabilities within the EC, replacing existing manual processes with scalable workflows.

• Establish customer retention data capture mechanisms and retention strategies, and successfully implement them within the EC ecosystem.

• Identify gaps in purchase data and CRM (HubSpot), and lead the necessary enhancements to improve data quality, visibility, and effectiveness.

• Define success metrics prior to launch, measure outcomes post-release, and continuously optimize through a structured improvement cycle.

• Partner closely with the Sales and Customer Success teams to translate customer needs and feedback into a prioritized product backlog.

• Analyze customer Lifetime Value (LTV) and contribution margin at the customer level, and spearhead initiatives aimed at achieving a 4% improvement target.

• Take ownership of departmental KPIs by being accountable for overall business outcomes and impact, not just feature delivery.

Requirements

• Possesses 8 years of experience with at least 3 years of product management experience in e-commerce/commercial environments, with ownership of product strategy, roadmap, and feature delivery

• Proven track record of managing products end-to-end, including problem identification, requirements gathering, feature implementation, validation, and performance measurement.

• Strong data-driven and cross-functional collaboration skills, with experience in personalization/recommendation initiatives and partnering with Sales and Customer Success teams to translate customer needs into impactful features.

• Strong technical and analytical foundation, with the ability to write basic SQL for data validation, understand system architecture, and assess the impact of changes across interconnected services.

• Effective collaborator with engineering teams, capable of discussing technical trade-offs, prioritizing practical solutions, and working efficiently in AI-assisted development environments

• Applicants must be Malaysian citizens or hold valid work authorization