E‑commerce Product Manager – Personalization & Growth

JAC Recruitment; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

JAC Recruitment is seeking a Product Manager for a fast-growing B2B ecommerce client focused on fresh food and produce distribution. You will own personalization, upsell/cross-sell automation and retention initiatives within the ecommerce platform, collaborating with Sales and Customer Success to convert client needs into value-driving features.

You will leverage data-driven insights, work closely with engineering, and use basic SQL to validate data and measure impact, aiming to improve

Qualifications

• 8+ years of product management experience in e-commerce or commercial environments, owning strategy, roadmap and delivery.
• Proven end-to-end product management including problem definition, requirements, delivery and performance evaluation.
• Strong data-driven approach, with collaboration across Sales and Customer Success teams.
• Basic SQL for data validation and understanding system impacts.

Responsibilities

• Own recommendation and personalization initiatives within the e-commerce platform, defining problems and requirements.
• Drive upsell and cross-sell automation to replace manual workflows.
• Establish customer retention data capture and retention strategies in the EC ecosystem.
• Identify gaps in purchase data and CRM (HubSpot) and lead enhancements.
• Define success metrics before launch and optimize post-release outcomes.
• Partner with Sales and Customer Success to translate needs into a prioritized backlog.
• Analyze LTV and contribution margin to drive a 4% improvement target.
• Own departmental KPIs and overall business impact beyond feature delivery.

Skills

PM experience

E-commerce

SQL basics

Data-driven

Cross-functional

Personalization

Stakeholder mgmt

AI collaboration

Tools

HubSpot

Job description

JAC Recruitment is seeking a Product Manager for a fast-growing B2B ecommerce client focused on fresh food and produce distribution. You will own personalization, upsell/cross-sell automation and retention initiatives within the ecommerce platform, collaborating with Sales and Customer Success to convert client needs into value-driving features.

You will leverage data-driven insights, work closely with engineering, and use basic SQL to validate data and measure impact, aiming to improve