Product Manager (Digitalisation)

Monroe Consulting Group; Malaysia; On-site; MYR 150,000 - 230,000; Full time

Job summary

Monroe Consulting Group and a leading organisation in the Information Technology sector are seeking a Product Manager (Digitalisation) based in Kuala Lumpur, Malaysia. You will drive data-driven digitalisation initiatives across internal platforms and merchant ecosystems to enable scalable, data-informed decision making.

Lead cross-functional teams, design dashboards and metrics, and translate business ambiguity into structured product solutions.

Qualifications

• 5-8 years of experience in Product Management, Business Platform, Data Product or Digital Transformation roles.
• Experience in fin-tech, SaaS platform or high-growth technology environment is preferred.
• Experience supporting operational or customer service performance transformation is an advantage.

Responsibilities

• Define product strategy to strengthen data visibility across merchant lifecycle, operations and service performance.
• Drive digitalisation initiatives that transform manual processes into structured, trackable and measurable workflows.
• Partner with stakeholders to identify key operational metrics and design dashboards, reporting frameworks and data insights tools.
• Lead product requirements for system enhancements that improve decision efficiency, productivity and service quality.
• Work closely with Engineering, Data and regional teams to build scalable platform capabilities.
• Improve adoption of internal systems by enhancing user journeys, reporting transparency and operational clarity.
• Monitor product impact through data analysis and continuous optimisation; support regional standardisation of performance tracking and governance models.

Skills

Data dashboards

Performance metrics

Cross-functional collaboration

Stakeholder management

Analytical thinking

Communication

Tools

Analytics tools

Job description

Monroe Consulting Group, an Executive Recruitment firm, is partnering with a leading organisation in the Information Technology industry to hire a Product Manager (Digitalisation). This opportunity is based in Kuala Lumpur, Malaysia.

Position Overview

The Product Manager (Digitalisation) will drive digitalisation and data transformation initiatives across internal business platforms and merchant operations ecosystems. This role plays a pivotal part in enabling data-driven decision-making and building scalable digital capabilities across regional markets.

Key Responsibilities

• Define product strategy to strengthen data visibility across merchant life cycle, operations and service performance
• Drive digitalisation initiatives that transform manual processes into structured, trackable and measurable workflows
• Partner with stakeholders to identify key operational metrics and design dashboards, reporting frameworks and data insights tools
• Lead product requirements for system enhancements that improve decision efficiency, productivity and service quality
• Work closely with Engineering, Data and regional teams to build scalable platform capabilities
• Improve adoption of internal systems by enhancing user journeys, reporting transparency and operational clarity
• Monitor product impact through data analysis and continuous optimisationSupport regional standardisation of performance tracking and operational governance models

Key Requirements

Qualifications & Experience

• 5-8 years of experience in Product Management, Business Platform, Data Product or Digital Transformation roles
• Experience in fin-tech, SaaS platform or high-growth technology environment is preferred
• Experience supporting operational or customer service performance transformation is an advantage

Technical / Functional Expertise

• Strong experience working with data dashboards, performance metrics or operational analytic tools
• Ability to translate business ambiguity into structured, measurable product solutions
• Strong stakeholder alignment and cross-market project leadership experience
• Exposure to data product thinking, automation or AI-enabled operations tools is preferred
• Mandarin speaking is an advantage

Soft Skills & Leadership Competencies

• Analytical mindset with strong problem-structuring capability
• Strong cross-functional collaboration and communication skills
• Ability to lead and influence across regional and diverse teams