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Pivotal Systems (Malaysia) Sdn Bhd is seeking an experienced Quality professional to lead daily quality issues, coordinate MRB activities, and drive continual improvement across the organization. The role requires strong ISO 9001 expertise and cross‑functional collaboration with leadership and shop floor teams.
You will prepare quality metrics, lead audit readiness, and manage NCRs, CAPA, and change control to ensure sustained product quality and process capability.
Address daily production quality abnormalities and ensure timely resolution by relevant personnel; determine containment with proper identification and segregation
Organize MRB (Material Review Board) meetings for timely material disposition
Prepare monthly quality reports; analyze quality data, update key quality indicators, and work with relevant parties to define and drive improvement plans
Trigger alarms when adverse quality trends are observed and lead quality improvement activities
Host or participate in quality‑related meetings
Support or lead internal and external audits (as auditor and/or auditee) and work with cross‑functional teams to ensure objective evidence readiness
Issue non‑conformance reports (NCRs) and coordinate investigations, root cause analysis, and CAPA with responsible functions
Ensure preventive action proliferation to similar processes to avoid recurrence
Act as quality partner for Change Control, advise or authorize qualification protocols, and review deliverables against success criteria
Coach and guide quality technicians and inspectors to perform inspections according to inspection plans
Support or lead Continuous Improvement (CI) projects to improve quality, efficiency, and reduce waste and scrap
Define and develop job descriptions for subordinate positions
Perform additional tasks and responsibilities as assigned by the immediate superior from time to time
Bachelor's degree or Diploma in Mechanical Design, Mechatronics, Electrical Automation, or related fields. (Degree preferable)
Minimum 5 years of relevant working experience
Fluent in English, Bahasa Malaysia, and Mandarin to interface smoothly with Chinese-speaking leadership and operational staff.
Familiar with ISO 9001 quality management systems; Proficient in the Five Core Tools (APQP, PPAP, FMEA, SPC, MSA); 6-sigma, 8D, etc.
Skilled in system audits, process audits, and product audits. Experience in authoring qualification protocol, able to work with cross functional team and drive results.