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GAOCE MALAYSIA SDN. BHD. seeks a Quality Assurance leader to drive supplier and customer quality programs, ensure ISO 9001 compliance, and manage non-conformities across manufacturing sites.
The role covers abnormal material handling, audits, and team management. Mandarin-speaking candidates are preferred; a Bachelor's in quality/engineering and 3+ years in precision manufacturing are required.
① Supplier Quality Assurance: Drive sustained quality improvement for qualified suppliers via change management, in-process quality control, product conformance requirements and closed-loop analysis of quality non-conformities.
② Abnormal Material Handling: Determine disposition for non-conforming materials at IQC inspection and production site, define temporary contingency plans and follow-up preventive actions. Oversee suppliers' root-cause analysis, corrective actions and closed-loop verification, and implement liability assessment for losses arising from supplier-caused issues.
① Responsible for manufacturing process quality control: a. Validate the planning and effective execution of key quality control points for on-site production; b. Develop quality supervision protocols for product inspection, laboratory testing and patrol audit activities.
② Perform statistical analysis on manufacturing quality data and administer quality non-conformity management.
③ Resolve product quality incidents within manufacturing, including control, disposition and improvement of non-conforming products.
④ Optimize business-related system and procedural documents for manufacturing workflows.
3、Customer Quality: Collaborate with customer service to clarify customer specifications, resolve quality complaints, lead root-cause investigation and corrective actions, monitor effectiveness verification and enhance customer satisfaction.
4、Customer Audit: Support internal audits, third-party audits and system certification activities; coordinate customer audits and track completion of corrective actions.
5、Team Management: Manage daily rostering, task allocation and performance evaluation for the quality team; refine inspection criteria, deliver targeted quality training, and lift team-wide quality awareness and professional competency.
1.Basic team-management competency is required;
2. Bachelor's degree or above, majoring in Quality Engineering, Materials Science, Mechanical Engineering or other relevant science & engineering disciplines.
3. Minimum 3 years of quality-function experience within precision-manufacturing, with at least 1-year hands-on quality-management experience. Familiar with precision-manufacturing processes, proficient in ISO9001 system; able to independently conduct audit coordination, complaint resolution and quality-improvement projects.
4. Holders of quality-related certifications e.g. Internal Auditor, Six-Sigma are preferred.
5. Strong cross-functional collaboration skills, meticulous working style and good resilience under pressure. Candidates with proficient Mandarin communication are preferred.
"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."