Product & System Support Executive-KL

Doo Group; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Benefits offered by this job

Training Provided

Job summary

Doo Group is expanding globally and seeking a hands-on System & Product Support professional to manage CRM usage, onboarding flows, and reporting. You will configure basic CRM settings, manage user roles, and ensure data accuracy while maintaining strong SLAs.

You will collaborate with Product and technical teams and help educate internal users on best practices, supporting UAT and post-deployment validation. Fresh graduates are welcome with training provided.

Qualifications

• Experience with CRM platforms is a plus.
• Familiar with Zendesk ticket system configuration is a plus.
• Basic understanding of CRM systems and workflows.
• Familiarity with brokerage operations (leads, KYC, trading accounts).
• Ability to follow configuration and testing procedures.
• Strong problem-solving ability.
• Customer-oriented mindset.
• Willingness to learn and grow into product roles.
• Fresh Graduates are welcome too!!! Training Provided

Responsibilities

• Handle tickets related to CRM usage and system issues
• Troubleshoot user issues related to leads, accounts, and client profiles
• Assist with KYC status and onboarding flows
• Manage IB / affiliate setups and reports/dashboards
• Escalate complex issues to Product Owners, vendors, or technical teams
• Perform basic CRM configurations and manage user roles/permissions
• Maintain clear user communication on issue status and resolutions
• Support UAT and post-deployment validation
• Create and maintain user guides, SOPs, and knowledge base

Skills

CRM platforms

Zendesk configuration

CRM workflows

Problem solving

Customer oriented

Tools

Zendesk

Job description

Looking for a New Challenge? Join Us as We Expand Globally!

Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together!

As we continue our global business expansion, we’re on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.

DOO you have what it takes?

What you’ll be working on:

System & Product Support

• Handle tickets related to CRM usage and system issues
• Troubleshoot user issues related to:
• Leads, accounts, and client profiles
• KYC status and onboarding flows
• IB / affiliate setups
• Reports and dashboards
• Escalate complex issues to Product Owners, vendors, or technical teams

Basic Configuration & Maintenance

• Perform basic CRM configurations
• User roles and permissions
• Simple workflow rules
• Status updates and data corrections
• Assist with routine system checks to ensure data accuracy and stability

User Support & Communication

• Act as the first point of contact for internal users
• Provide clear communication on issue status and resolution timelines
• Educate users on correct system usage and best practices
• Maintain strong service-level standards

Testing & Release Support

• Assist in User Acceptance Testing (UAT) for system fixes and enhancements
• Execute test cases and document results
• Support release activities by validating post‑deployment changes

Documentation & Knowledge Management

• Create and maintain: User guides, FAQs, Standard operating procedures (SOPs)
• Document known issues, workarounds, and common configurations
• Identify recurring issues and report them with root‑cause analysis
• Suggest system or process improvements
• Support product teams in analyzing user feedback and operational pain points

What we’re looking for:

• Experience with CRM platforms is a plus
• Familiar with Zendesk ticket system configuration is a plus
• Basic understanding of CRM systems and workflows
• Familiarity with brokerage operations (leads, KYC, trading accounts)
• Ability to follow configuration and testing procedures
• Strong problem‑solving ability
• Customer‑oriented mindset
• Willingness to learn and grow into product roles
• Fresh Graduated are welcome too!!! Training Provided

Life as DOOers

At Doo Group, we embrace a culture where continuous growth, collaboration, and creativity are at the heart of everything we do. As a DOO, you'll collaborate with top professionals from around the globe, dive into exciting projects, and play a pivotal role in shaping the future of finance.