Global FinTech Systems & Product Support Lead

Doo Group; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Benefits offered by this job

Training Provided

Job summary

Doo Group is expanding globally and seeking a hands-on System & Product Support professional to manage CRM usage, onboarding flows, and reporting. You will configure basic CRM settings, manage user roles, and ensure data accuracy while maintaining strong SLAs.

You will collaborate with Product and technical teams and help educate internal users on best practices, supporting UAT and post-deployment validation. Fresh graduates are welcome with training provided.

Qualifications

• Experience with CRM platforms is a plus.
• Familiar with Zendesk ticket system configuration is a plus.
• Basic understanding of CRM systems and workflows.
• Familiarity with brokerage operations (leads, KYC, trading accounts).
• Ability to follow configuration and testing procedures.
• Strong problem-solving ability.
• Customer-oriented mindset.
• Willingness to learn and grow into product roles.
• Fresh Graduates are welcome too!!! Training Provided

Responsibilities

• Handle tickets related to CRM usage and system issues
• Troubleshoot user issues related to leads, accounts, and client profiles
• Assist with KYC status and onboarding flows
• Manage IB / affiliate setups and reports/dashboards
• Escalate complex issues to Product Owners, vendors, or technical teams
• Perform basic CRM configurations and manage user roles/permissions
• Maintain clear user communication on issue status and resolutions
• Support UAT and post-deployment validation
• Create and maintain user guides, SOPs, and knowledge base

Skills

CRM platforms

Zendesk configuration

CRM workflows

Problem solving

Customer oriented

Tools

Zendesk

Job description

Doo Group is expanding globally and seeking a hands-on System & Product Support professional to manage CRM usage, onboarding flows, and reporting. You will configure basic CRM settings, manage user roles, and ensure data accuracy while maintaining strong SLAs.

You will collaborate with Product and technical teams and help educate internal users on best practices, supporting UAT and post-deployment validation. Fresh graduates are welcome with training provided.