Funding Operation Executive (Fund Out)

Doo Group; Kuala Lumpur; On-site; MYR 72,000 - 108,000; Full time

Job summary

Doo Group, a global financial services group with FinTech as its core, is seeking a Withdrawal Operations Specialist in Kuala Lumpur. You will review withdrawal requests, verify client details, and process withdrawals through brokerage systems to ensure accuracy and timeliness.

Collaborate with Compliance and other departments, monitor for potential fraud, maintain records, and prepare routine reports. Ideal candidate has 3-4 years in financial operations, strong attention to detail, and MS

Qualifications

• Bachelor's degree in finance, accounting, business administration, or a related field.
• Minimum of 3-4 years' experience in financial operations, client services, or a related role within brokerage or financial services.
• Strong understanding of financial transactions and regulatory compliance.
• Excellent attention to detail and accuracy.
• Strong communication and customer service skills.
• Proficiency in using financial software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Ability to handle sensitive and confidential information with discretion.
• Familiarity with Indonesian financial regulations is preferred.

Responsibilities

• Withdrawals: receive and review client withdrawal requests and verify information.
• Withdrawal processing: process withdrawals through brokerage systems and coordinate with departments to resolve issues.
• Compliance and security: ensure transactions meet regulatory requirements and monitor for fraud.
• Client communication: update clients on withdrawal status and respond to inquiries.
• Record keeping and reporting: maintain records and prepare daily, weekly, and monthly reports; assist audits.
• Process improvement and training: identify efficiency opportunities and participate in training.
• Team collaboration: work with colleagues to implement best practices and enhancements.

Skills

Attention to detail

Communication skills

Analytical skills

Education

Bachelor's degree in finance, Accounting, Business Administration, or related field

Tools

Microsoft Office

Financial software

Job description

Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together!

Looking for a New Challenge? Join Us as We Expand Globally!

As we continue our global business expansion, we’re on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.

DOO you have what it takes?

What you’ll be working on:

Withdrawal Processing:

• Receive and review client withdrawal requests.
• Verify client information and ensure all required documentation is complete.
• Process withdrawals through the brokerage's financial systems.
• Coordinate with relevant departments to resolve any issues or discrepancies.

Compliance and Security:

• Ensure all transactions adhere to regulatory requirements and company policies.
• Monitor transactions for potential fraud or suspicious activity and report as necessary.
• Maintain confidentiality and security of client information.

Client Communication:

• Communicate with clients regarding the status of their withdrawal requests.
• Address client inquiries and resolve issues related to withdrawals promptly and professionally.
• Provide exceptional customer service and maintain positive client relationships.

Record Keeping and Reporting:

• Maintain accurate records of all withdrawal transactions.
• Prepare and submit daily, weekly, and monthly reports on withdrawal activities.
• Assist with audits and provide necessary documentation and support.
• Identify opportunities to improve the withdrawal process for efficiency and accuracy.
• Participate in training and development programs to stay current with industry practices and regulations.
• Collaborate with team members to implement best practices and process enhancements.

What we’re looking for:

• Bachelor's degree in finance, Accounting, Business Administration, or a related field.
• Minimum of 3-4 years' experience in financial operations, client services, or a related role within the brokerage or financial services industry.
• Strong understanding of financial transactions and regulatory compliance.
• Excellent attention to detail and accuracy.
• Strong communication and customer service skills.
• Proficiency in using financial software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Ability to handle sensitive and confidential information with discretion.
• Familiarity with the financial regulations and practices in Indonesia is preferred.