Product Specialist (OTC)

DKSH Group; Ipoh; On-site; MYR 60,000 - 96,000; Full time

Job summary

DKSH Group in Ipoh, Malaysia is seeking a Product Specialist (OTC) to drive regional sales targets through disciplined territory management and expert engagement with healthcare customers. You will deliver clinical and product knowledge, execute approved marketing strategies, and build lasting relationships with pharmacists, hospitals, and other healthcare professionals.

The role requires a degree in life sciences and CME delivery experience, plus strong presentation and negotiation skills, with

Qualifications

• Degree in Allied Science, Bioscience or Biomedical Engineering.
• Sales experience in GP clinics, private hospitals, or pharmaceutical settings is an advantage.
• Experience planning and conducting CME talks.
• Strong communication and negotiation skills with healthcare stakeholders.

Responsibilities

• Meet or exceed sales targets through disciplined territory management.
• Conduct at least 9 quality customer calls per day with high-impact engagements.
• Promote medical device products to pharmacies, hospitals, and clinics.
• Identify business opportunities and develop action plans to grow market share.
• Deliver product presentations and value-based selling messages to healthcare audiences.
• Coordinate CME sessions and provide post-sale support.
• Maintain records and monitor stock levels; ensure proper merchandising.

Skills

Territory management

Sales negotiations

HCP engagement

Product demonstrations

CME talks

MS Office

English proficiency

Education

Bachelor’s degree in life sciences

Job description

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Title: Product Specialist (OTC)

Location: Ipoh, MY

Global Business Unit: HEC

Job Function: Sales

Requisition Number: 244333

Description:

About The Role

The Product Specialist is responsible for achieving assigned sales targets through disciplined territory management and effective engagement with healthcare customers across designated territories. This role contributes to DKSH's healthcare business by delivering compelling clinical and product expertise, executing approved marketing and promotional strategies, and building trusted, long-term relationships with healthcare professionals.

What You Will Deliver

• Consistently achieve or exceed individual sales targets, applying structured territory management and focused customer engagement to maximize business performance
• Perform a minimum of 9 quality customer calls per day, prioritizing high-impact engagements that drive meaningful commercial outcomes
• Promote and sell assigned medical device products to pharmacies, hospitals, and healthcare facilities within the designated territory
• Identify business opportunities within the territory and develop targeted action plans to maximize sales potential and grow market share
• Build and maintain strong, professional relationships with Healthcare Professionals (HCPs), pharmacists, and key decision-makers to foster long-term partnership and loyalty
• Deliver compelling product presentations, demonstrations, and value-based selling messages that effectively communicate product benefits to healthcare audiences
• Conduct Continuing Medical Education (CME) sessions in compliance with company policies and applicable regulatory requirements
• Provide timely follow-up and after-sales support to ensure sustained customer satisfaction and engagement
• Ensure effective coverage and regular servicing of all assigned outlets in accordance with the Master Customer List, planning and executing efficient call schedules and territory routing
• Maintain accurate and up-to-date records of customer interactions, activities, and feedback
• Monitor stock levels across assigned outlets and coordinate with internal teams to prevent shortages or overstock situations, ensuring products are properly displayed and merchandised in line with client and company guidelines
• Implement approved marketing strategies, promotional campaigns, and action plans to drive product awareness and sales growth
• Gather and communicate market intelligence, competitor insights, and customer feedback to management to support strategic decision-making
• Adhere to company Standard Operating Procedures (SOPs), ethical standards, and medical device regulatory requirements, while actively participating in training programs and supporting audits and continuous improvement initiatives
• Administrative duties and coordination tasks as required

What You Bring

• Minimum Degree in Allied Science, Bioscience, Biomedical Engineering, or a related field; prior sales experience in General Practitioner (GP) clinics, private hospitals, or pharmaceutical settings is an advantage
• Experience in planning and conducting Continuing Medical Education (CME) talks
• Basic knowledge and understanding of the industry, market, competitors, customers, products, and services, with foundational selling skills
• Basic knowledge of regulatory requirements for products within assigned territories, including handling procedures, shelf life, and warranties
• Strong communication and negotiation skills with the ability to engage confidently across diverse healthcare stakeholders
• Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint
• Good command of English, both written and spoken

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Healthcare Sales.