Product Specialist - Leapmotor

Cycle & Carriage Bintang Berhad; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Job summary

A leading automotive company in Kuala Lumpur is seeking a Sales and Customer Engagement Specialist to enhance customer interactions and drive sales through service excellence. The ideal candidate should have a diploma or degree, strong communication skills, and a passion for the personal transportation industry. Responsibilities include managing the sales process, engaging customers, and creating social media content. This role is based in Bukit Jalil.

Qualifications

• Fresh graduates are encouraged to apply.
• Ability to prioritize tasks and manage multiple projects.
• Committed to ethical sales practices.
• Self-motivated with excellent time management and detail orientation.
• Capable of prioritizing tasks and meeting deadlines.
• Commitment to ethical sales practices and results.
• Reliable team player with strong collaboration.
• Excellent communication in English and local language.
• Knowledge of Leapmotor products and local EV incentives.

Responsibilities

• Engage walk-in customers for a positive first impression.
• Drive sales through excellent service and deep product knowledge.
• Manage sales process from prospecting to closure.
• Keep CRM updated with accurate sales data.
• Create engaging content for social media platforms.
• Keep CRM updated with sales, lead, and delivery data.
• Create and publish content across social media platforms.
• Produce short videos for TikTok, Instagram, XiaoHongShu, and YouTube Shorts.
• Engage with followers and respond to comments or messages.

Skills

Customer service experience

Excellent communication skills

Time management

Team collaboration

Ethical sales

Team collaboration

Education

Diploma or Degree

Job description

• Welcome and engage walk-in customers to create a positive first impression.
• Drive sales through excellent service, deep product knowledge, and active promotion.
• Implement operational policies to meet customer needs and achieve brand objectives.
• Provide accurate product and EV incentive information to customers.
• Manage sales process by prospecting, following up, maintaining pipelines, up to closures.
• Collect leads, arrange test drives, and qualify potential customers.
• Keep CRM updated with accurate sales, lead, and delivery data.
• Capture and publish content across social media platforms – customer testimonials, behind the scenes, car delivery moment, events and etc.
• Create scroll-stopping short videos and lifestyle content for TikTok, Instagram, XiaoHongShu, and YouTube Shorts.
• Engage with followers and respond to comments or messages where needed.

JOB REQUIREMENTS:

• Diploma or Degree holders are preferred; fresh graduates are encouraged to apply.
• Proven experience in customer service is an advantage.
• Positive, enthusiastic, and passionate about innovation in the personal transportation industry.
• Self-motivated with excellent time management skills and strong attention to detail.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet business-critical deadlines.
• Committed to ethical sales practices with a strong dedication to delivering results.
• Reliable team player with a strong sense of collaboration.
• Excellent communication skills in both the local language and English.
• Comprehensive knowledge of Leapmotor’s products and services, with a willingness to keep up to date on EV industry trends and local incentives.
• The position is available at Bukit Jalil.