Product Owner - Insurance

Oliver James Associates Limited; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Prudential is seeking a Product Owner to lead the development and delivery of servicing capabilities across Asia and Africa. You will shape the product vision and drive customer-centric, scalable journeys that align with strategic priorities.

You will collaborate with country teams, delivery and data groups to ensure timely releases, governance adherence, and measurable business impact through OKRs and STP improvements.

Qualifications

• 12+ years in life insurance or financial services.
• Operational expertise in servicing workflows and risk controls.
• Proven track record in digital transformation across markets.
• Experience in digital product ownership or strategic operations roles.
• Excellent stakeholder engagement and collaboration skills.
• Strong analytical thinking and data-driven decision making.
• Familiarity with CRM platforms and servicing tools.
• Agile mindset with product lifecycle management.

Responsibilities

• Define and manage product vision and roadmap for servicing initiatives.
• Own end-to-end delivery of servicing journeys with measurable business benefits.
• Prioritize capability roadmap based on impact, customer feedback and market readiness.
• Ensure journeys are innovative, intuitive, and customer-centric.
• Collaborate with country teams to harmonize and scale capabilities.
• Drive adoption of straight-through processing (STP) across markets and channels.
• Coordinate with delivery and data teams for timely, high-quality releases.
• Ensure governance adherence in local markets and regulatory nuances.
• Identify opportunities for innovation using data-driven insights.
• Define and monitor OKRs to measure success and value realization.

Skills

Product ownership

Cross-market leadership

Agile methodologies

Stakeholder engagement

Data-driven decision making

CRM familiarity

Education

Bachelor's or Master's degree in a relevant field

Tools

CRM software

Digital servicing tools

Job description

We are hiring a product owner to lead the development and delivery of specific digital servicing capabilities within Prudential's centralized platform, which operates across Asia and Africa. This role is critical to driving customer-centric, scalable, and standardized servicing journeys across diverse markets.

Key responsibilities

Define and manage the product vision and roadmap for servicing initiatives, aligned with strategic priorities, customer feedback, and market research

Own the end-to-end delivery of servicing journeys, ensuring each delivers measurable business benefits

Define and prioritize the capability roadmap based on business impact, customer feedback, and market readiness

Ensure journeys are innovative, intuitive, and aligned with customer needs and expectations

Work closely with country teams to understand operational gaps, regulatory nuances, and share best practices to harmonize and scale capabilities

Drive adoption and optimize straight-through processing (STP) capabilities across all markets, including agent, branch, and call center channels

Collaborate with delivery and data teams to ensure timely, high-quality product releases that meet both business and technical requirements

Collaborate with local markets to understand operational processes, risks, and regulatory nuances, ensuring adherence to governance standards

Identify opportunities for innovation and optimization using data-driven insights and cross-market learnings

Define and monitor OKRs to measure the success, adoption, and value realization of each capability

About you

12+ years' experience in the life insurance or financial services industry, with deep understanding of insurance products, servicing processes, and market dynamics

Strong operational expertise, with hands-on knowledge of servicing workflows, risk controls, and regulatory environments across Asian markets

Proven track record in leading digital transformation and cross-market initiatives, delivering measurable business outcomes

Experience in digital product ownership, capability leadership, or strategic operations roles, ideally across multiple countries

Excellent stakeholder engagement and collaboration skills, with the ability to influence and align diverse market teams

Strong analytical thinking and problem-solving ability, with a focus on data-driven decision-making and continuous improvement

Familiarity with CRM platforms and digital servicing tools, and experience working with delivery and data teams

Agile mindset, with experience in product lifecycle management and backlog prioritization; Agile certification is a plus

Exceptional communication and interpersonal skills, capable of engaging with senior leadership and frontline teams

Bachelor's or Master's degree in relevant field