Senior Manager, Product Implementation & Governance

Prudential Hong Kong Limited; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Prudential Hong Kong Limited seeks an experienced product/project delivery professional to lead end-to-end implementation within cross-functional teams. You will drive performance, manage the Product Implementation Working Group, and ensure timely launches across distribution channels.

The role emphasizes process improvement, risk mitigation, and strong stakeholder collaboration, with a background in life insurance operations and familiarity with UAT and Day-2 deliverables.

Qualifications

• Qualifications Degree from a recognized University preferably in Information Technology, Computer Science, Business Administration, Insurance Studies, Actuarial Science, etc.
• Experience A minimum of 5 to 8 years working experience in Life Insurance industry with basic operational knowledge in Life Administration, Insurance Products, Agency Administration & Finance would be an added advantage.
• Key Attributes Strong drive, people oriented and the ability to influence others; Detailed and task-oriented, organized, systematic, analytical thinking and the ability to connect the dots with the end-to-end picture in mind.
• Excellent communication, writing, presentation, interpersonal and negotiation skills.
• Microsoft Excel and PowerPoint skills are crucial in performing this job well.

Responsibilities

• To manage the end-to-end delivery of the assigned product and/or project implementation within agreed parameters.
• Initiate and engage key stakeholders to plan, formulate and execute strategies for product/project implementation.
• Manage Product Implementation Working Group (PIWG) for end-to-end product implementation cycles, capacity planning, communication and launch plan for all distribution channels.
• Identify risks to deliverables and implement mitigation actions.
• Manage UAT activities and ensure Day-2 deliverables are completed on schedule.

Skills

Stakeholder management

Project coordination

Analytical thinking

Education

Information Technology

Computer Science

Business Administration

Insurance Studies

Actuarial Science

Tools

Microsoft Excel

PowerPoint

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The incumbent is primarily responsible for leading and supporting the development of products that support the Company’s product delivery strategy.

ABOUT THE ROLE:

The key responsibility of the incumbent is to ensure the effectiveness and efficiency of the product program implementation process by managing the cross functional project teams to achieve company’s desired objective. This person is expected to support for the assigned tasks, assist to drive and manage the execution of functional business’ deliverables which contributes to the implementation of product delivery. Assist to introduce process improvement for greater efficiency is expected to ensure all stakeholders’ interest are safeguarded. Life product knowledge is advantage but not compulsory, assist to draw connections between different process and stakeholders to ensure overall objectives are achieved.

KEY RESPONSIBILITIES:

To manage the end-to-end delivery of the assigned product and/or project implementation, within the agreed parameters pre-determined by superior. Initiate and engage key stakeholders to plan, formulize and execute collectively agreed strategies for product/project implementation. Assist to introduce process improvement between relevant departments involved at different stages of product/project implementation process. To manage Product Implementation Working Group (PIWG) for end-to-end product implementation cycles, capacity planning, communication and launch plan for all distribution channel with the objective of successful implementation of assigned project/product within the targeted launch timeline. To initiate issues-resolution arising from the assigned project to expedite the entire implementation cycle To manage, communicates and collate collectively agreed product related issues/decisions for the upwards escalation to superior as and when required and/or Product Steering Committee for endorsement, if applicable. Identify risks to deliverables; develop and implement mitigation actions and/or plans. Performs any ad-hoc assignment/projects as assigned by superior. To manage UAT activities by consolidating various systems testing timeline, managing UAT resources and testers, and ensuring the UAT activities are executed according to plan. To manage and ensure completion of Day-2 deliverables as per stipulated timeline

PRINCIPAL DUTIES & RESPONSIBILITIES:

To manage the end-to-end delivery of the assigned product and/or project implementation, within the agreed parameters pre-determined by superior. Initiate and engage key stakeholders to plan, formulize and execute collectively agreed strategies for product/project implementation. Assist to introduce process improvement between relevant departments involved at different stages of product/project implementation process. To manage Product Implementation Working Group (PIWG) for end-to-end product implementation cycles, capacity planning, communication and launch plan for all distribution channel with the objective of successful implementation of assigned project/product within the targeted launch timeline. To initiate issues-resolution arising from the assigned project to expedite the entire implementation cycle To manage, communicates and collate collectively agreed product related issues/decisions for the upwards escalation to superior as and when required and/or Product Steering Committee for endorsement, if applicable. Identify risks to deliverables; develop and implement mitigation actions and/or plans. Performs any ad-hoc assignment/projects as assigned by superior. To manage UAT activities by consolidating various systems testing timeline, managing UAT resources and testers, and ensuring the UAT activities are executed according to plan. To manage and ensure completion of Day-2 deliverables as per stipulated timeline

QUALIFICATIONS & REQUIREMENTS:

Qualifications Degree from a recognized University preferably in Information Technology, Computer Science, Business Administration, Insurance Studies, Actuarial Science, etc. Experience A minimum of 5 to 8 years working experience Experience in Life Insurance Industry with basic operational knowledge in Life Administration, Insurance Products, Agency Administration & Finance would be an added advantage. Key Attributes Strong drive, people oriented and the ability to influence others Detailed and task-oriented, organized, systematic, analytical thinking and the ability to connect the dots with the end-to-end picture in mind Persuasive, strong in communication and able to interacts with all levels. Must be self-motivated with the ability to work with minimum supervision A self-starter, responsible and good team player Knowledge Strong product knowledge with operational background and result-oriented would be added advantage Good business acumen and able to appreciate business perspective Those with business planning and project management background would be an added advantage. Excellent communication, writing, presentation, interpersonal and negotiation skills. Microsoft excel and Power Point skills are crucial in performing this job well.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com