Senior Manager, Product Implementation & Governance

prudential; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Prudential Malaysia seeks a professional to lead and support the development of products that align with the company’s product delivery strategy. You will ensure effective end-to-end delivery by coordinating cross-functional teams, driving process improvements, and safeguarding stakeholders' interests.

The role includes managing PIWG for end-to-end cycles, risk assessment, and timely UAT/Day-2 delivery, with a degree in IT/CS/Business/Insurance and 5–8 years of Life Insurance experience

Qualifications

• Degree from a recognized University preferably in Information Technology, Computer Science, Business Administration, Insurance Studies, Actuarial Science, etc.
• A minimum of 5 to 8 years working experience
• Experience in Life Insurance Industry with basic operational knowledge in Life Administration, Insurance Products, Agency Administration & Finance would be an added advantage.
• Strong drive, people oriented and the ability to influence others
• Detailed and task-oriented, organized, systematic, analytical thinking and the ability to connect the dots with the end-to-end picture in mind
• Persuasive, strong in communic

Responsibilities

• To manage the end-to-end delivery of the assigned product and/or project implementation, within the agreed parameters pre-determined by superior.
• Initiate and engage key stakeholders to plan, formulize and execute collectively agreed strategies for product/project implementation.
• Assist to introduce process improvement between relevant departments involved at different stages of product/project implementation process.
• To manage Product Implementation Working Group (PIWG) for end-to-end product implementation cycles, capacity planning, communication and launch plan for all distribution channel with the objective of successful implementation of assigned project/product within the targeted launch timeline.
• To initiate issues-resolution arising from the assigned project to expedite the entire implementation cycle
• To manage, communicates and collate collectively agreed product related issues/decisions for the upwards escalation to superior as and when required and/or Product Steering Committee for endorsement, if applicable.
• Identify risks to deliverables; develop and implement mitigation actions and/or plans.
• Performs any ad-hoc assignment/projects as assigned by superior.
• To manage UAT activities by consolidating various systems testing timeline, managing UAT resources and testers, and ensuring the UAT activities are executed according to plan.
• To manage and ensure completion of Day-2 deliverables as per stipulated timeline

Skills

Influence others

People oriented

Detail oriented

Analytical thinking

Organized

End-to-end thinking

Persuasive communication

Stakeholder management

Education

Degree in IT/CS/Business/Insurance

Job description

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The incumbent is primarily responsible for leading and supporting the development of products that support the Company's product delivery strategy.

ABOUT THE ROLE:

The key responsibility of the incumbent is to ensure the effectiveness and efficiency of the product program implementation process by managing the cross functional project teams to achieve company's desired objective. This person is expected to support for the assigned tasks, assist to drive and manage the execution of functional business' deliverables which contributes to the implementation of product delivery. Assist to introduce process improvement for greater efficiency is expected to ensure all stakeholders' interest are safeguarded. Life product knowledge is advantage but not compulsory, assist to draw connections between different process and stakeholders to ensure overall objectives are achieved.

KEY RESPONSIBILITIES:

• To manage the end-to-end delivery of the assigned product and/or project implementation, within the agreed parameters pre-determined by superior.
• Initiate and engage key stakeholders to plan, formulize and execute collectively agreed strategies for product/project implementation.
• Assist to introduce process improvement between relevant departments involved at different stages of product/project implementation process.
• To manage Product Implementation Working Group (PIWG) for end-to-end product implementation cycles, capacity planning, communication and launch plan for all distribution channel with the objective of successful implementation of assigned project/product within the targeted launch timeline.
• To initiate issues-resolution arising from the assigned project to expedite the entire implementation cycle
• To manage, communicates and collate collectively agreed product related issues/decisions for the upwards escalation to superior as and when required and/or Product Steering Committee for endorsement, if applicable.
• Identify risks to deliverables; develop and implement mitigation actions and/or plans.
• Performs any ad-hoc assignment/projects as assigned by superior.
• To manage UAT activities by consolidating various systems testing timeline, managing UAT resources and testers, and ensuring the UAT activities are executed according to plan.
• To manage and ensure completion of Day-2 deliverables as per stipulated timeline

PRINCIPAL DUTIES & RESPONSIBILITIES:

• To manage the end-to-end delivery of the assigned product and/or project implementation, within the agreed parameters pre-determined by superior.
• Initiate and engage key stakeholders to plan, formulize and execute collectively agreed strategies for product/project implementation.
• Assist to introduce process improvement between relevant departments involved at different stages of product/project implementation process.
• To manage Product Implementation Working Group (PIWG) for end-to-end product implementation cycles, capacity planning, communication and launch plan for all distribution channel with the objective of successful implementation of assigned project/product within the targeted launch timeline.
• To initiate issues-resolution arising from the assigned project to expedite the entire implementation cycle
• To manage, communicates and collate collectively agreed product related issues/decisions for the upwards escalation to superior as and when required and/or Product Steering Committee for endorsement, if applicable.
• Identify risks to deliverables; develop and implement mitigation actions and/or plans.
• Performs any ad-hoc assignment/projects as assigned by superior.
• To manage UAT activities by consolidating various systems testing timeline, managing UAT resources and testers, and ensuring the UAT activities are executed according to plan.
• To manage and ensure completion of Day-2 deliverables as per stipulated timeline

QUALIFICATIONS & REQUIREMENTS:

Qualifications

Degree from a recognized University preferably in Information Technology, Computer Science, Business Administration, Insurance Studies, Actuarial Science, etc.

Experience

• A minimum of 5 to 8 years working experience
• Experience in Life Insurance Industry with basic operational knowledge in Life Administration, Insurance Products, Agency Administration & Finance would be an added advantage.

Key Attributes

• Strong drive, people oriented and the ability to influence others
• Detailed and task-oriented, organized, systematic, analytical thinking and the ability to connect the dots with the end-to-end picture in mind
• Persuasive, strong in communic