Process Management - Analytics & Planning

OCBC Malaysia; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits package

Community initiatives

Learning & development opportunities

Equal opportunity

Job summary

OCBC Malaysia is seeking a Process Management Specialist to streamline operations and boost efficiency across our business processes. You will analyze workflows, work with stakeholders to design changes, and ensure smooth transitions.

We value a strong analytical mindset, hands-on experience with process mapping (Lean/Six Sigma), and excellent communication to influence decisions. The role offers growth, learning opportunities, and a collaborative, customer‑focused environment.

Qualifications

• A degree in Business Administration, Operations Management, or a related field
• At least 3 years of experience in process management, operations, or a related field
• Proven track record of process improvement and implementation
• Strong analytical and problem-solving skills, with the ability to think creatively
• Excellent communication and interpersonal skills, with the ability to influence stakeholders
• Experience with process mapping tools and techniques, such as Lean or Six Sigma

Responsibilities

• Analyze business processes to identify areas for improvement and opportunities for automation
• Design and implement process changes, working closely with stakeholders to ensure smooth transitions
• Develop and maintain process documentation, including process maps, procedures, and guidelines
• Collaborate with IT teams to implement system changes and ensure seamless integration with existing systems
• Monitor and report on process performance, identifying areas for further improvement

Skills

Process mapping

Lean / Six Sigma

Analytical thinking

Stakeholder influence

Communication

Education

Bachelor's degree in Business Admin / Operations Management

Tools

Process mapping tools

ERP systems

Job description

WHO WE ARE

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future‑ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future‑ready career. Your Opportunity Starts Here.

Process Management Specialist

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

Why Join

Imagine being part of a team that streamlines processes, boosts efficiency, and drives business growth. As a Process Management Specialist at OCBC, you'll play a key role in transforming our operations and making a real impact on our customers' lives. You'll have the opportunity to work on exciting projects, collaborate with various teams, and develop your skills in a dynamic environment.

How you succeed

To excel in this role, you'll need to be a process improvement expert who can analyze complex workflows, identify areas for improvement, and implement effective solutions. You'll work closely with stakeholders to understand their needs, design and implement process changes, and monitor their impact. Your ability to communicate complex ideas simply and influence others will be crucial to your success.

What you do

• Analyze business processes to identify areas for improvement and opportunities for automation
• Design and implement process changes, working closely with stakeholders to ensure smooth transitions
• Develop and maintain process documentation, including process maps, procedures, and guidelines
• Collaborate with IT teams to implement system changes and ensure seamless integration with existing systems
• Monitor and report on process performance, identifying areas for further improvement

What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Who you are

• A degree in Business Administration, Operations Management, or a related field
• At least 3 years of experience in process management, operations, or a related field
• Proven track record of process improvement and implementation
• Strong analytical and problem-solving skills, with the ability to think creatively
• Excellent communication and interpersonal skills, with the ability to influence stakeholders
• Experience with process mapping tools and techniques, such as Lean or Six Sigma

With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open‑architecture product platform to source for the best‑in‑class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.