Process Management - Analytics & Planning

OCBC; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Competitive base salary

Holistic, flexible benefits

Industry‑leading learning & dev

Job summary

OCBC is seeking a Process Management Specialist to streamline operations and drive efficiency. You will analyze workflows, design changes, and collaborate with IT to ensure seamless system integration. The role emphasizes clear communication and stakeholder engagement to achieve sustainable improvements.

With a focus on process mapping and rigorous documentation, you will contribute to a future‑ready operating model and support growth across business units.

Qualifications

• A degree in business or operations management or related field.
• At least 3 years of experience in process management, operations, or related area.
• Proven track record of process improvement and implementation.

Responsibilities

• Analyze business processes to identify improvements and automation opportunities.
• Design and implement process changes with stakeholders for smooth transitions.
• Develop and maintain process documentation, maps, procedures, and guidelines.
• Collaborate with IT to implement system changes and ensure integration.
• Monitor and report process performance, identifying further improvement areas.

Skills

Analytical thinking

Communication

Stakeholder influence

Process mapping

Problem solving

Education

A degree in Business Administration or Operations Management

Tools

Lean

Six Sigma

Job description

Who We Are
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Who We Are
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future‑ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future‑ready career.
Your Opportunity Starts Here.
This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.
Process Management Specialist
Why Join
Imagine being part of a team that streamlines processes, boosts efficiency, and drives business growth. As a Process Management Specialist at OCBC, you'll play a key role in transforming our operations and making a real impact on our customers’ lives. You'll have the opportunity to work on exciting projects, collaborate with various teams, and develop your skills in a dynamic environment.
How you succeed
To excel in this role, you'll need to be a process improvement expert who can analyze complex workflows, identify areas for improvement, and implement effective solutions. You'll work closely with stakeholders to understand their needs, design and implement process changes, and monitor their impact. Your ability to communicate complex ideas simply and influence others will be crucial to your success.
What you do

• Analyze business processes to identify areas for improvement and opportunities for automation
• Design and implement process changes, working closely with stakeholders to ensure smooth transitions
• Develop and maintain process documentation, including process maps, procedures, and guidelines
• Collaborate with IT teams to implement system changes and ensure seamless integration with existing systems
• Monitor and report on process performance, identifying areas for further improvement

Who We Are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future‑ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future‑ready career. Your Opportunity Starts Here.
What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry‑leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
Who you are

• A degree in Business Administration, Operations Management, or a related field
• At least 3 years of experience in process management, operations, or a related field
• Proven track record of process improvement and implementation
• Strong analytical and problem‑solving skills, with the ability to think creatively
• Excellent communication and interpersonal skills, with the ability to influence stakeholders
• Experience with process mapping tools and techniques such as Lean or Six Sigma

What We Offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry‑leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.