Process Improvement & Automation Analyst

TNG Digital; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Extra leave for family and caregiving

Monthly lifestyle allowance via TNG eW

Long-term rewards for contributions

Mobile and broadband reimbursement

Job summary

TNG Digital in Kuala Lumpur seeks a Business Process Analyst to optimize core workflows, boost efficiency across teams, and document standards. You’ll model processes, collaborate with stakeholders, and help implement improvements that scale.

The role emphasizes analytical thinking, problem solving, and strong communication skills, with opportunities to impact daily operations and strategic outcomes.

Qualifications

• Bachelor’s degree or diploma in business administration, operations management, or related field.
• 2–4 years of experience in business process analysis, process improvement, or related role.
• Proficiency in process modelling/analysis tools (BPMN, Visio).
• Familiarity with Lean, Six Sigma, or similar methodologies is a plus.
• Excellent communication and interpersonal skills.

Responsibilities

• Conduct thorough analysis of existing business processes.
• Identify inefficiencies, bottlenecks, and areas for improvement.
• Develop process models and documentation.
• Participate in design and implementation of new processes.
• Collaborate with stakeholders to understand requirements and objectives.
• Propose and implement solutions to fix broken processes and eliminate inefficiencies.
• Identify opportunities for automating tasks and processes.
• Optimize the use of tools and technologies to enhance process efficiency.
• Assist in development and maintenance of SOPs for key business processes.
• Ensure compliance with established procedures and standards.

Skills

Analytical thinking

Problem-solving

Communication

Interpersonal skills

Collaborative work

Education

Bachelor’s degree/Diploma in Business Administration or Operations Management

Tools

BPMN

Visio

Job description

TNG Digital in Kuala Lumpur seeks a Business Process Analyst to optimize core workflows, boost efficiency across teams, and document standards. You’ll model processes, collaborate with stakeholders, and help implement improvements that scale.

The role emphasizes analytical thinking, problem solving, and strong communication skills, with opportunities to impact daily operations and strategic outcomes.