IT Transformation & Process Improvement Analyst

QL Resources Berhad; Shah Alam; On-site; MYR 72,000 - 96,000; Full time

Job summary

QL Resources Berhad is seeking a Business Analyst to work closely with IT and business owners to analyze current processes, identify improvement opportunities, and support transformation initiatives that drive efficiency and value realization.

The role involves managing stakeholder expectations, contributing to IT roadmaps, documenting problem statements, gathering requirements, and ensuring solutions align with business objectives. Fresh graduates are welcome to apply.

Qualifications

• Degree in Business, Information Systems, Engineering, or equivalent.
• 2+ years in business analysis, project implementation environment and/or technology support.
• Fresh graduates with good academic record and relevant internship experience encouraged.
• Advantage with process improvement methodologies (Lean, Six Sigma, CITPM, PMP, PRINCE2, IIBA).
• Preferably with consulting, facilitation, and negotiation experience.
• Possess strong analytical and problem-solving skills.
• Excellent stakeholder engagement and communication abilities.
• Proficient in tools such as Excel, Word, PowerPoint, Visio, or similar.
• Strong organisational and documentation skills.
• Experienced in change management process and project implementation process.
• Familiar with ERP, CRM, workflow tools.

Responsibilities

• Manage stakeholders’ expectation and guide them in the digital transformation journey.
• Participate and contribute in the development of IT roadmap and strategies.
• Document problem statements, develop business cases and propose solutions for improvements and new initiatives.
• Gather requirements, perform gap analysis and prioritize them in alignment with the organization objective.
• Work with the team to identify and evaluate appropriate solutions that are aligned to the overall IT strategy and business objectives.
• Conduct testing, training and knowledge transfer for users and business support.
• As part of project team ensure the design and deliverables are meeting business requirements.
• Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
• As Process Change Agent in the transformation roadmap and help to maximize the positive impact on the organization.

Skills

Stakeholder management

Analytical skills

Problem solving

Communication

Consulting experience

Facilitation

Negotiation

Documentation

Change management

ERP/CRM knowledge

Education

Degree in Business, Information Systems, Engineering, or equivalent

Tools

MS Office (Excel, Word, PowerPoint)

Visio

Job description

QL Resources Berhad is seeking a Business Analyst to work closely with IT and business owners to analyze current processes, identify improvement opportunities, and support transformation initiatives that drive efficiency and value realization.

The role involves managing stakeholder expectations, contributing to IT roadmaps, documenting problem statements, gathering requirements, and ensuring solutions align with business objectives. Fresh graduates are welcome to apply.