Process Quality & Optimization Analyst

DHL Express; Petaling Jaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

DHL Express in Malaysia is seeking a Business Process Optimization Analyst to perform standard analytics and manage quality tools in the center, supporting all BPO initiatives that add value to the service line.

You will work with Finance and HR teams to understand Asia Pacific processes, identify best practices, design practical improvements, and implement initiatives with key partners across the organization.

Qualifications

• University degree required.

Responsibilities

• Understand processes across Finance and HR operations in Asia Pacific.
• Identify and leverage best practices in finance operations.
• Design practical solutions to improve cost and performance.
• Implement improvement initiatives with Finance and HR partners.
• Serve as SME on process improvements/standardization.
• Provide consultative services to internal/external partners.
• Relate to cross-cultural processes and country sensitivities.
• Prepare process documentation (e.g., process maps).

Skills

Root cause analysis

Data analysis

Communication

MS Office

Stakeholder engagement

Multi-tasking

Process documentation

Education

University degree

Tools

Process maps

Job description

DHL Express in Malaysia is seeking a Business Process Optimization Analyst to perform standard analytics and manage quality tools in the center, supporting all BPO initiatives that add value to the service line.

You will work with Finance and HR teams to understand Asia Pacific processes, identify best practices, design practical improvements, and implement initiatives with key partners across the organization.