Customer Service Operations Representative

Keysight Technologies Malaysia Sdn. Bhd.; Penang; On-site; MYR 42,000 - 72,000; Full time

Job summary

Keysight Technologies Malaysia Sdn. Bhd. is seeking a Customer Service Operations Representative to manage quote-to-cash activities, order processing, invoicing, and customer communications in a fast-paced environment.

You will coordinate with internal teams, ensure timely order acknowledgements, and maintain accurate records while upholding service standards and process compliance across regions.

Qualifications

• Bachelor Degree or University Degree or equivalent.
• 2 years of relevant experience or more.
• Good knowledge of Keysight products, solutions and deliverables.
• Solid knowledge of Keysight organization, processes and deliverables.

Responsibilities

• Provide customer service and own activities related to quote to cash process (quotes, orders, invoicing) including order entry and scrubbing.
• Send customer order acknowledgements and updates.
• Follow policies and procedures to generate quotes and log calls within SLA.
• Manage service order review and closure.
• Trigger customer billings timely and in accordance with policy including e-invoicing and portal.
• Perform error correction to clear stuck orders.
• File related quote and order documentation following retention guidelines.
• Act as point of contact for Service Delivery/FC/Field and internal contacts to resolve issues.

Skills

Communication skills

Multitasking

Stress management

Problem solving

Escalation management

Keysight product knowledge

Education

Bachelor degree or equivalent

Tools

IT knowledge

System/Application knowledge

Keysight products knowledge

Basic IT tools

Job description

Customer Service Operations Representative

Keysight Technologies Malaysia Sdn. Bhd. 4.6 View all jobs

Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more

At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an Learn more

Overview

Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more

At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an Learn more

Responsibilities

• Provide customer service and own activities related to quote to cash process (quotes, orders, invoicing) which include order entry and scrubbing, manage all order processing from the system/ transaction perspectives.
• Send customer order acknowledgements and updates.
• Follow policies and procedures to accomplish quote generation and call logging within Service Level Agreement.
• Effectively manage service order review and closure.
• Trigger customer billings timely and in accordance with defined policy and terms including e-invoicing and portal.
• Thoroughly perform error correction to clear stuck orders.
• File related quote and order documentation adhering to document retention guidelines.
• Point of contact for Service Delivery/FC/Field and other internal contacts for information, updates and to resolve issues.
• Foster a good working relationship and communicate timely with cross functional partners, demonstrating ownership of required actions.
• Use F9 templates to communicate with external customer. If voice interaction/customized communication with the customer is needed, engage
• Apply knowledge gained and select the appropriate methods and processes to work on each assignment which are broad and complex in nature.
• Consult with internal resources as needed to support customer inquiries. Proactively resolve customer issues/ internal escalations.
• Understand key processes in SOM areas; contribute to Continuous Improvement (CI) executions and improvement suggestions in regards to streamlining processes or improving productivity/ customer experience.
• Consistent delivery of quality services with the upmost integrity is expected.

Qualifications

• Communication skill (written) in customer language and English.
• Capability to handle multiple tasks and responsibilities.
• Ability to work in a stressful environment
• Usage of standard approaches to moderately complex problem resolution
• Escalation management skills
• Solid Internal knowledge of Keysight
• Good Knowledge of Keysight organization, processes and deliverables.
• Solid knowledge of Keysight products, solution and Market
• Solid System Application knowledge
• Basic IT/ technology knowledge
• Bachelor Degree or University Degree of equivalent. plus a minimum of 2 years relevant

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Machinery & Automation 1,001-5,000 employees

Keysight (NYSE: KEYS) is a global leader in electronic design and test solutions, headquartered in Santa Rosa, California. With over 15,000 employees serving innovators in more than 100 countries, Keysight accelerates innovation through industry-leading solutions and insights that connect and secure the world.

In Malaysia, Keysight has operated since 1972 in Penang’s Bayan Lepas Free Industrial Zone and today employs over 3,000 people as a global hub for R&D, engineering, manufacturing, supply chain, and enterprise operations.

Keysight (NYSE: KEYS) is a global leader in electronic design and test solutions, headquartered in Santa Rosa, California. With over 15,000 employees serving innovators in more than 100 countries, Keysight accelerates innovation through industry-leading solutions and insights that connect and secure the world.

In Malaysia, Keysight has operated since 1972 in Penang’s Bayan Lepas Free Industrial Zone and today employs over 3,000 people as a global hub for R&D, engineering, manufacturing, supply chain, and enterprise operations.

Researching careers? Find all the information and tips you need on career advice.