Information Technology Team Lead

Ipsos in Malaysia; Kampung Malaysia Tambahan; On-site; MYR 180,000 - 300,000; Full time

Job summary

Ipsos in Malaysia seeks an experienced IT leader to implement the global IT strategy locally and drive high-quality service delivery for 700+ staff across Malaysia. You will oversee help desk, desktops, and core infrastructure while partnering with Ipsos Tech Global divisions.

The role requires a strategic thinker with strong communication skills, capable of engaging senior management, clients, and cross-functional teams to deliver value and continuous improvement in a dynamic environment.

Qualifications

• 10–12 years IT experience with at least 5 years in a managerial role.
• Ability to translate technology into business context and partner with senior stakeholders.
• Strong communication and credibility with clients and business teams.

Responsibilities

• Implement the global IT strategy locally within Malaysia.
• Oversee Help Desk and Desktop support; track response/resolution stats.
• Manage IT budgets and annual Malaysia IT budget with finance.
• Coordinate IT and Telco purchasing.
• Lead major IT projects with detailed plans.
• Build credibility of Ipsos IT with clients and internal teams; report monthly.

Skills

Strategic thinking

Communication skills

Stakeholder management

Business partnering

Delivery excellence

Interpersonal skills

Initiative

Leadership

Tools

Windows Server technologies

Backup systems

Online reporting tools

Networking basics

Server administration

Job description

• Implement the global IT strategy locally within Malaysia and contribute to the formation of that strategy. Carry out long-term planning that supports the overall strategy & goals of Ipsos Tech
• Work closely and collaboratively with colleagues in the other Ipsos Tech Global Divisions to seamlessly ensure high quality IT service delivery in Malaysia
• Oversee Help Desk & Desktop support including tracking of response/resolution statistics
• Provide specific direction and support relating to IT support, helpdesk, e-mail, servers, data centers, and network for all Ipsos locations in Malaysia.
• Promote innovative thinking, BAU support for the infrastructure in cloud GCP (Google Cloud), AWS and Azure.
• Independently manage small size infrastructure projects or tasks working with internal teams or vendors
• Liaise and work alongside 3rd-party suppliers, in particular Managed Hosting partners.
• Ensure that Ipsos companies in Malaysia comply with agreed IT standards aligned with legislation and more generally with the Ipsos Group policies and procedures, which must be understood and applied by the IT Services teams and end users; Supports proper implementation of appropriate compliance, security and controls as defined by Security Information tower policy and governance. Oversee the installation & maintenance of hardware and software as appropriate and ensure that software support & license contracts are maintained and up to date
• Meet with clients when requested and ensure solutions/platforms are available to deliver against their requirements. Build the credibility of Ipsos and its IT organization, especially in the field of data management and on-line reporting/portals
• Report with an agreed format on a regular/monthly basis:

Recommendations, risks and opportunities.

• Directly manage significant projects and ensure that detailed project plans are maintained for all major IT projects
• Develop annual Malaysia IT budget in liaison with Ipsos Malaysia finance team and Group instructions and ensure that annual spending is consistent with this plan
• Coordinate IT/Telco purchasing and approval all IT/Telco related purchasing
• Report any incident within 24hours to Ipsos global IT Services SVP and global CIO, including service interruption, departure of key people (also to Group Internal Audit Director and Group CFO in case of fraud or major risk)
• Attend and contribute to senior management team meetings – both the business and IT
• Other job-related duties as assigned
• Overall responsibility for user base of 700+ permanent employees across Malaysia and additional CATI seats and CAPI interviewers

Ideal Candidate has the following Skills and Experience

• 10-12 years of experience in IT, 5 years in management role
• Must be able to think strategically and to interact with confidence
• Must possess the ability to explain technology and related issues to non-technologically minded people
• Must have a strong business and IT background and be a business partner and thought leader while having strong execution and delivery skills
• Strong interpersonal skills
• Willing to take initiative and to add value to the organization by generating innovative solutions to business requirements
• The candidate will have excellent communication skills in order to deal with a variety of stakeholders on a continuous basis, including Senior Management, Ipsos clients, Business Managers, other IT teams, and colleagues worldwide
• Technical qualifications (or understanding to develop):
• Directory Services, Data and Network Administration
• Knowledge in Microsoft Windows Server technologies
• Hands on experience in backup systems
• On-line reporting to clients
• Business Skills:
• Strong business experience
• Track record of delivery and adding value to the business
• Credibility with Business and Clients and relationship development
• Seen as a valuable Business partner and confidant