Principal - Workforce Transformation - Organizational Change Man

Infosys (Malaysia) Sdn. Bhd.; Kuala Lumpur; On-site; MYR 240,000 - 360,000; Full time

Job summary

Infosys Malaysia Sdn Bhd is seeking a Principal in Workforce Transformation to lead Organizational Change Management engagements for major clients in APAC. You will oversee advisory delivery, stakeholder engagement, and change adoption while building trusted client relationships and guiding teams through fast-paced transformation programs.

Ideal candidates bring 8+ years in OCM, consulting experience, and certification.

Qualifications

• Minimum 8 years in Organizational Change Management with hands-on delivery of change impact assessments, stakeholder engagement, communications, training/adoption, and change measurement.
• Experience delivering OCM workstreams on transformation programs, ideally within a consulting environment.
• Change management certification (e.g., Prosci, CCMP, or equivalent) preferred.

Responsibilities

• Craft and deliver solution related to employee experience strategies.
• Lead the team to develop fit-for-purpose employee experience journeys, personas and roadmaps to improve workforce experiences.
• Craft and deliver HR Transformation solutions based on client’s needs.
• Craft and deliver HR Shared Service solutions.
• Develop tailored Organisation Change Management solution based on technology context and clients needs, and deliver and ensure maximal adoption on new solutions.
• Leading program and project management for the deployment of new workforce solutions and initiatives.
• Contribute to practice development activities to develop our service offerings and go-to-market initiatives further.

Skills

Change Management

Stakeholder Engagement

Communication

Problem Solving

Team Leadership

Agile

Project Management

Education

Change Management Certification

Job description

Principal - Workforce Transformation - Organizational Change Man

Be a part of a globally renowned management consulting firm on the front line of industry disruption. We are a mid-size player with an entrepreneurial spirit who works with a market-leading brand in every industry. At the same time, our parent organisation Infosys is a top-5 powerhouse IT brand outperforming the market and experiencing rapid growth.

Our consulting business is annually recognised as one of the UK's top firms by the Financial Times and Forbes due to our client innovations, cultural diversity and the dedicated training and career paths we offer to our consultants.

As we look to strengthen our team with top talent that can shape the future of our firm, we seek entrepreneurial-minded individuals that value a highly-diverse culture where differences are embraced, that want to have a voice with top management and that are rewarded for collective achievement. We are committed to fostering an inclusive work culture that inspires everyone to deliver their best!

The Team

Our Talent & Organization practice in APAC supports large global firms and most recognisable local brands in solving their most significant challenges around Human Capital Management (HCM) Transformation, Organisational Change and Agile ways of working.

The Role

We are now seeking experienced consultants with experience in Talent and Organisation. As a Principal, you will play a key part within a team that focuses on enabling world-class workforce operations and experiences. In this role, you should deliver quality client service, provide insightful solutions and balance multiple priorities. You will also be expected to have excellent communication and problem-solving skills, integrate into new teams, and rapidly establish relationships. More specifically, the successful candidate will be responsible for:

• Craft and deliver solution related to employee experience strategies
• Lead the team to develop fit-for-purpose employee experience journeys, personas and roadmaps to improve workforce experiences
• Craft and deliver HR Transformation solutions based on client’s needs
• Craft and deliver HR Shared Service solutions
• Develop tailored Organisation Change Management solution based on technology context and clients needs, and deliver and ensure maximal adoption on new solutions
• Leading program and project management for the deployment of new workforce solutions and initiatives.
• Contribute to practice development activities to develop our service offerings and go-to-market initiatives further.

About You

The ideal candidate should demonstrate the following skills and attributes:

• Be professional, quickly establish personal credibility and demonstrate expertise.
• Have substantial personal impact and resilience to influence and persuade clients with critical decision making.
• Be able to analyse complex problems and deliver insightful, practical, and sustainable solutions.
• Be skilled in facilitating and encouraging collaboration amongst team members.
• Be confident and effective in recognising and escalating potential issues during client assignments.
• Be able to consider the broader business context and implications and not just the immediate challenge or task in hand when advising clients.
• Be a flexible and proactive team player who can thrive in agile, fast-paced changing working environments.
• Be able to build lasting relationships and influence senior colleagues and clients from various backgrounds.

Requirements

Required Experience and Qualifications

• Minimum 8 years of experience in Organizational Change Management, including hands-on delivery of change impact assessment, stakeholder engagement, communications, training/adoption, and change measurement.
• Experience delivering OCM workstreams on transformation programs, ideally within a consulting environment.
• Working knowledge of Target Operating Model (TOM) and org design, workforce planning, and workforce transition; exposure to AI-driven workforce transformation is a plus.
• Familiarity with AI-enabled learning and capability development approaches.
• Demonstrated ability to engage credibly and independently with client stakeholders on solution content.
• Experience supporting proposal development is an advantage.
• Change management certification (e.g., Prosci, CCMP, or equivalent) preferred.

Skills and Competencies

• Strong solution knowledge and the ability to translate frameworks into practical, client-ready deliverables.
• Confident, professional client-facing communication and relationship-building skills.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work effectively both independently and as part of a team, including guiding junior colleagues.
• Strong written and creative communication skills for developing change materials.

Nature of Work and Ways of Working

This is a consulting role that requires comfort operating in fast-paced, high-stakes, and frequently ambiguous environments. Client priorities, project scopes, and timelines can shift quickly, requiring the Senior Consultant to adapt plans and ways of working while maintaining delivery quality. Success in this role requires strong personal resilience, flexibility, and the ability to sustain performance and sound judgment under pressure, while balancing hands‑on delivery with ongoing client relationship management. The role may require travel to client sites and flexibility in working hours to meet client and project needs.

Our ideal candidate will have

• Relevant professional experience, including, for example, previous work with a Big 4, global management consultancy firm, niche consultancy or performed an in‑house role in which you gained exposure to a large‑scale project(s).
• Experience/knowledge of Core HR / Workforce Administration, Talent Management and Recruitment processes.
• Ability to provide consultancy services around employee experience and employee journeys in the People and Organisation space
• Experience implementing People solutions in technology‑related project, as well as M&A and other complex project
• Excellent facilitation and communication skills.
• Experience in project and program management.
• Ability to work independently and manage a small team if required.
• Adapt to changes in workload, systems and processes with resilience and a positive attitude.
• Excellent organisational skills with the ability to create detail orientated plans documentation.
• Nice to have: Can fluently speak another language other than English.

Why Join Us?

We offer industry‑leading compensation and benefits and full training and development opportunities to grow your career and achieve your ambitions for the right talent who wants to be part of a diverse team, innovation‑driven practice, and a high‑performance culture.

To learn more, please visit our website: https://www.infosysconsultinginsights.com/about/.

Desired Skills and Experience

• HR Transformation & Employee Experience
• Change Management
• Organisation Strategy (operating model, organisation design)
• Agile Ways of Work
• Management Consulting

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Information Technology Services 101-1,000 employees

Infosys Malaysia Sdn Bhd, popularly known as Infosys Malaysia, is a global business and technology consultancy and a subsidiary of Bangalore-based Infosys Technologies Ltd. (NASDAQ: INFY). Working with us provides you access to our pool of exceptionally high quality engineering talent. Infosys Malaysia can also help you reduce operational risk by diversifying your operations away from just one country. Malaysia BPO center is located in Petaling Jaya; the vision is to become a one‑stop shop supporting multiple languages and processes to complement our delivery centers.

Infosys Malaysia Sdn Bhd, popularly known as Infosys Malaysia, is a global business and technology consultancy and a subsidiary of Bangalore-based Infosys Technologies Ltd. (NASDAQ: INFY). Working with us provides you access to our pool of exceptionally high quality engineering talent. Infosys Malaysia can also help you reduce operational risk by diversifying your operations away from just one country. Malaysia BPO center is located in Petaling Jaya; the vision is to become a one‑stop shop supporting multiple languages and processes to complement our delivery centers.