Process Analyst

Reliable Business Technologies; Kuala Lumpur; On-site; MYR 80,000 - 140,000; Full time

Job summary

Jora Malaysia is seeking a Process Analyst to support process improvement and operating model initiatives across APAC. You will analyze current processes, identify improvement opportunities, and collaborate with business and technology teams to deliver efficient solutions.

The role focuses on designing future-state processes, creating process maps with BPMN, and using automation and AI to enhance documentation and analysis.

Qualifications

• Bachelor's degree in business, IT, engineering, or related field.
• 5–8 years of experience in process analysis or process improvement.
• Proficient in BPMN or similar process-mapping notation.
• Experience delivering process optimization or transformation projects.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Insurance industry experience is preferred.

Responsibilities

• Analyze current processes and propose improvements.
• Design and document future-state processes.
• Create process maps using BPMN or similar tools.
• Identify impacts to people, processes, and systems.
• Lead process improvement workshops with stakeholders.
• Collaborate with business and IT to implement changes.
• Utilize automation and AI to enhance documentation and analysis.
• Support continuous improvement and operational excellence initiatives.

Skills

Process mapping

BPMN

Analytical thinking

Stakeholder management

Communication skills

Automation tools

Education

Bachelor's degree

Tools

BPMN

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a Process Analyst to support process improvement and operating model initiatives across APAC. You will analyze current processes, identify improvement opportunities, and work with business and technology teams to deliver efficient solutions.

Key Responsibilities

• Analyze current business processes and recommend improvements.
• Design and document future-state processes.
• Create process maps using BPMN or similar tools.
• Identify impacts to people, processes, and systems.
• Facilitate process improvement workshops with stakeholders.
• Work with business and IT teams to implement process changes.
• Use automation and AI tools to improve process documentation and analysis.
• Support continuous improvement and operational excellence initiatives.

Requirements

• Bachelor's Degree in Business, IT, Engineering, or related field.
• 5–8 years of experience in process analysis or process improvement.
• Strong experience in process mapping using BPMN or similar.
• Experience delivering process optimization or transformation projects.
• Good analytical and problem-solving skills.
• Strong communication and stakeholder management skills.

Insurance industry experience is preferred.