Business Process Analyst | Internal Audit

Pentas Flora Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Pentas Flora Sdn Bhd is recruiting a Business Process Analyst to review, analyze, and improve business processes across multiple units. You will develop SOPs, strengthen internal controls, and support data-driven decisions with Power BI dashboards and management reporting.

You will collaborate with various business units to identify challenges, translate requirements into practical improvements, and drive governance and digital transformation initiatives within the Group.

Qualifications

• Bachelor’s degree in business, analytics, finance, or related field.
• 2–5 years’ experience in business process analysis, process improvement, or internal controls.
• Experience in developing, reviewing, and maintaining SOPs and process maps.
• Knowledge of BPM methods, internal control frameworks, and governance principles.
• Proficient in Power BI for dashboards; strong Excel and Office skills.
• Strong analytical and communication skills with attention to detail.

Responsibilities

• Review, analyze, and document end-to-end business processes across the Group.
• Develop and maintain SOPs, process maps, and related documentation.
• Identify process gaps and risks; propose improvements to boost efficiency and quality.
• Evaluate controls and support governance frameworks and SOP adherence.
• Design, develop, and maintain Power BI dashboards and management reports.

Skills

Business analysis

Power BI

Stakeholder engagement

Process improvement

Documentation

Education

Bachelor's Degree in Business/Analytics/Finance

Tools

Power BI

Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Business Process Analyst | Internal Audit

Join our Group in driving business process excellence, operational efficiency, and continuous improvement across multiple Business Units.

As a Business Process Analysis Senior Executive, you will review, analyze, and improve business processes, develop and maintain SOPs, strengthen internal controls and governance, and support data-driven decision-making through Power BI dashboards and management reporting.

You will work closely with various Business Units to identify operational challenges, understand business requirements, and recommend practical solutions that create measurable improvements across the Group.

Job Overview

Join our Group in driving business process excellence, operational efficiency, and continuous improvement across multiple Business Units.

As a Business Process Analysis Senior Executive, you will review, analyze, and improve business processes, develop and maintain SOPs, strengthen internal controls and governance, and support data-driven decision-making through Power BI dashboards and management reporting.

You will work closely with various Business Units to identify operational challenges, understand business requirements, and recommend practical solutions that create measurable improvements across the Group.

Key Responsibilities

Business Process Analysis & Documentation

• Review, analyze, and document end-to-end business processes across the Group to ensure processes are accurately captured, standardized, and aligned with operational requirements.

• Develop, update, and maintain SOPs, process maps, work instructions, and related documentation.

Process Improvement & Governance

• Identify process gaps, operational inefficiencies, and potential risks through process reviews and stakeholder engagement.

• Recommend and implement process improvements to enhance operational efficiency, productivity, and service quality.

• Ensure appropriate internal controls, governance practices, and compliance requirements are incorporated into business processes.

Internal Control & Risk Assessment

• Evaluate existing business processes to identify control weaknesses and recommend appropriate mitigating controls.

• Support the implementation of governance frameworks and monitor adherence to approved business processes and SOPs.

Management Reporting & Dashboard Development

• Design, develop, and maintain Power BI dashboards and management reports to provide meaningful business insights and support data-driven decision-making.

• Consolidate, analyze, and visualize business data from multiple sources to monitor key operational performance indicators.

Business Partnering

• Collaborate closely with Business Units to understand operational processes, identify business challenges, and gather requirements for process enhancement initiatives.

• Facilitate discussions and workshops with stakeholders to evaluate current practices and propose practical business solutions.

Project & Change Management Support

• Support Group-wide business improvement, digital transformation, and operational excellence initiatives.

• Participate in process redesign, system implementation, and change management activities to ensure successful adoption of new processes.

Ad Hoc Assignments

• Perform special projects, business studies, and other assignments as directed by the Management Committee or Group Managing Director.

• Provide analytical and project support for continuous improvement initiatives across the Group.

Job Requirements

• Bachelor's Degree in Business Administration, Business Analytics, Business Management, Finance, Accounting, or any related discipline.

• 2–5 years of working experience in business process analysis, process improvement, operational excellence, internal controls, governance, or a related field.

• Experience in developing, reviewing, and maintaining SOPs, process maps, and business process documentation will be an advantage.

• Knowledge of business process improvement methodologies, internal control frameworks, and corporate governance principles.

• Proficient in Microsoft Power BI for developing dashboards and management reports, with strong Microsoft Excel and Microsoft Office skills.

• Strong analytical, critical thinking, and problem-solving skills, with the ability to identify process gaps and recommend practical improvement solutions.

• Excellent documentation and presentation skills with strong attention to detail.

• Good communication and interpersonal skills, with the ability to engage and collaborate effectively with stakeholders across different Business Units.

• Ability to facilitate discussions, gather business requirements, and translate operational needs into practical process improvement recommendations.

• Self-motivated and able to work independently, manage multiple assignments, and deliver quality work within tight deadlines.

• Experience in business process improvement projects or digital transformation initiatives will be an added advantage.

Why Join Us?

Be part of a role that goes beyond documentation. You will have the opportunity to shape processes, strengthen governance, improve operational efficiency, and support digital transformation across the Group while working closely with key stakeholders and Business Units.