Priority Banking Client Experience Lead

Standard Chartered; Malacca City; Híbrido; MYR 45.000 - 89.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Inclusive culture

Competitive salary & benefits

Flexible working arrangements

Learning & development opportunities

Descripción de la vacante

Standard Chartered is seeking a proactive Priority Banking support professional in Malaysia to assist Relationship Managers with client onboarding, activation and servicing. You will help clients navigate online and mobile banking channels while referring opportunities to Relationship Managers and ensuring timely document preparation.

The role emphasizes end-to-end client service, regulatory compliance, and collaboration with back-office teams to maintain high service standards.

Formación

• Experience in branch banking, Priority Banking, client servicing or a related financial-services role.
• Experience handling retail banking products, client onboarding, service requests, CDD reviews and digital banking activation.
• Good understanding of compliance, audit requirements and operational controls.

Responsabilidades

• Proactively handle Priority Banking clients’ service issues and complex needs for branch walk-in clients.
• Provide administrative support to Relationship Managers for onboarding, servicing and monitoring processes.
• Educate clients on Online Banking, Mobile Banking and other digital channels and refer business to Relationship Managers.

Conocimientos

Client servicing

Priority Banking

Digital banking

Regulatory compliance

Documentation

Descripción del empleo

Standard Chartered is seeking a proactive Priority Banking support professional in Malaysia to assist Relationship Managers with client onboarding, activation and servicing. You will help clients navigate online and mobile banking channels while referring opportunities to Relationship Managers and ensuring timely document preparation.

The role emphasizes end-to-end client service, regulatory compliance, and collaboration with back-office teams to maintain high service standards.