Pre-Sales Engineer

Era Madani Sistem Sdn Bhd; Puchong; On-site; MYR 67,000 - 112,000; Full time

Job summary

Era Madani Sistem Sdn Bhd is seeking a Pre-Sales Engineer to translate customer needs into technically sound, commercially viable solutions. You will support sales from requirement gathering and solution design through proposals, tenders, presentations, and project handover.

Based in Puchong Selangor, you will perform site visits, prepare cost estimates, and coordinate with suppliers and engineering teams. Strong understanding of RFQ/RFP processes and CAD/Visio tools is preferred.

Qualifications

• Bachelor's Degree in Engineering, CS, IT, Business Technology, or related field.
• Diploma with relevant technical and customer-facing experience.

Responsibilities

• Understand customer needs with sales teams and identify constraints.
• Prepare technical proposals, quotations, specifications, and solution documents.
• Review tender documents, RFQs, RFPs, and ensure solution compliance.
• Conduct site visits and technical assessments as required.
• Handover solutions to project and engineering teams.
• Stay current on technologies, products, market trends, and competitors.

Skills

Solution design

System architecture

RFQ/RFP/tender prep

Product selection

Costing/BOM

Customer discovery

Presentations/Demos

Stakeholder engagement

Education

Bachelor's Degree in Engineering, CS, IT, BTech or related

Diploma with relevant technical/customer-facing experience

Tools

CAD

Microsoft Visio

Proposal tools

CRM systems

Job description

The Pre-Sales Engineer turns customer needs into practical, technically sound, and commercially viable solutions. The role supports sales from requirement gathering and solution design through proposals, tenders, presentations, and project handover.

Key Responsibilities

Work with sales to understand customer needs.

Identify customer requirements, challenges, and suitable solutions.

Prepare technical proposals, quotations, specifications, and solution documents.

Recommend suitable products, systems, and technical solutions.

Conduct product presentations, demonstrations, and customer briefings.

Present technical solutions to consultants, contractors, and other stakeholders.

Answer technical questions and clarify product or system capabilities.

Review tender documents, RFQs, RFPs, and technical specifications.

Support tender preparation and ensure solution compliance.

Conduct site visits and technical assessments when needed.

Coordinate with suppliers, manufacturers, and engineering teams to develop solutions.

Support sales during meetings, negotiations, and technical discussions.

Resolve customer concerns during the pre-sales stage.

Prepare system architecture, equipment selections, drawings, and configurations as needed.

Handover successful solutions to project and engineering teams.

Stay current on technologies, products, market trends, and competitors.

Prepare cost estimates and confirm commercial viability.

Maintain customer, opportunity, proposal, and technical records.

Build strong technical relationships with customers and stakeholders.

Report market, customer, and competitor insights to management.

Performance Expectations

The confirmed Pre-Sales Engineer is expected to:

Capture customer needs and project constraints accurately.

Deliver compliant and commercially viable solutions on time.

Produce clear and accurate proposals, quotations, specifications, drawings, and presentations.

Communicate clearly and lead technical discussions.

Meet inquiry, proposal, and tender deadlines.

Work effectively with sales, suppliers, engineering, and project teams.

Keep opportunity records and product knowledge current.

Required Skills & Knowledge

Strong understanding of:

Solution design and system architecture

RFQ, RFP, tender, and proposal preparation

Product selection and specification compliance

Costing, bills of materials, and commercial viability

Practical experience in:

Customer discovery, presentations, demonstrations, and stakeholder engagement

Preparing quotations, specifications, drawings, and configurations

Coordinating with sales, suppliers, engineering, and project teams

Preferred / Advantage

Pre-sales or customer-facing technical experience

Experience with ICT, networking, security, ELV, or related solutions

Tender experience for enterprise or government projects

Relevant vendor or industry certification

Familiarity with CAD, Microsoft Visio, proposal tools, or CRM systems

Education

Bachelor's Degree in Engineering, Computer Science, Information Technology, Business Technology, or a related field

or

Diploma with relevant technical and customer-facing experience

Employment Status

Based in Puchong Selangor

Travel to customer or project sites as required