Pre-Enrolment Student Advisor

Keypath Education; Shah Alam; Hybrid; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Hybrid work option

Base salary plus incentives

Health Insurance - medical & dental

Laptop provided

Wellbeing programs

Job summary

Keypath Education in Malaysia is recruiting a Pre-Enrolment Student Advisor to engage warm leads and guide prospects from inquiry to enrolment. You will build rapport, assess needs, and provide information on postgraduate programs through a consultative sales approach.

The role offers hybrid work arrangement with structured training and coaching, exposure to pre-sales and post-sales activity, and opportunities to develop relationship-management and commercial skills within a global EdTech

Qualifications

• Bachelor’s degree or higher in Psychology, Marketing, Communications, Journalism, Education or related fields.
• 1–2 years in sales, customer service, contact centre, education or another customer-facing environment; fresh graduates are encouraged to apply.
• Excellent verbal and written communication skills.
• Confidence engaging with people over the phone and through digital channels.
• Willingness to learn, coachable and receptive to feedback.

Responsibilities

• Engage with warm prospective student leads via phone, email, chat and other communication channels.
• Build strong rapport and establish positive relationships with prospective students.
• Identify student needs and provide relevant information on postgraduate programs and study options.
• Qualify prospective students against program eligibility and sales criteria.
• Manage and prioritise an assigned lead pipeline, ensuring timely and consistent follow-up.
• Progress qualified prospects to the next stage of the sales process, including scheduling appointments with the relevant Sales/Enrolment team members.
• Support students through eligibility checks, application enquiries, and the enrolment process.
• Work collaboratively with Marketing and Sales/Enrolment teams to improve lead quality, conversion and the overall student experience.
• Work towards agreed individual and team KPIs.

Skills

Excellent communication

Customer-facing experience

Active listening

Consultative mindset

Target-driven

Organizational skills

Willingness to learn

English proficiency

Education

Bachelor's degree or higher in Psychology, Marketing, Communications, Journalism, Education or related disciplines

Job description

Malaysia | Hybrid | Full-Time
Start your career in sales, education, and student recruitment

Help people make a decision that can change their future.

Are you a curious communicator who enjoys asking questions, understanding people, and finding out what makes them tick?

At Keypath Education, we partner with leading universities to deliver high-quality online education that helps professionals achieve their career and learning goals.

We are seeking a Pre-Enrolment Student Advisor to join our Student Operations team in Malaysia. This is an excellent opportunity for an early-career professional who is confident in communicating with people, naturally curious, motivated to achieve targets, and interested in developing a career in consultative sales.

Whether you are a recent graduate or have 1–2 years of experience in a customer-facing environment, this role provides structured training, coaching and hands-on experience across the student sales and enrolment journey.

About the Role

As a Pre-Enrolment Student Advisor, you will be responsible for engaging prospective students from their initial enquiry through to their progression into the enrolment process.

You will work with warm leads, initiating conversations with prospective students to understand their academic background, career aspirations, motivations and study interests.

Through a consultative approach, you will identify their needs, provide relevant information about postgraduate programs, address initial questions and concerns, and determine the most appropriate next step.

You will then work with our Sales and Enrolment teams to progress qualified students through the remainder of their journey.

This role provides exposure to both pre-sales and post-sales, allowing you to develop a strong understanding of the complete student journey while building valuable commercial and relationship-management skills.

Key Responsibilities

• Engage with warm prospective student leads via phone, email, chat and other communication channels.

• Build strong rapport and establish positive relationships with prospective students.

• Identify student needs and provide relevant information on postgraduate programs and study options.

• Qualify prospective students against program eligibility and sales criteria.

• Manage and prioritise an assigned lead pipeline, ensuring timely and consistent follow-up.

• Progress qualified prospects to the next stage of the sales process, including scheduling appointments with the relevant Sales/Enrolment team members.

• Support students through eligibility checks, application enquiries, and the enrolment process.

• Work collaboratively with Marketing and Sales/Enrolment teams to improve lead quality, conversion and the overall student experience.

• Work towards agreed individual and team KPIs.

About You

We are looking for someone with strong communication skills, curiosity and a genuine interest in understanding people and their goals.

You may be a strong fit if you have:

• A Bachelor’s degree or higher. Degrees in Psychology, Marketing, Communications, Journalism, Education or related disciplines are particularly relevant.

• 1–2 years of experience in sales, customer service, contact centre, retail, hospitality, education or another customer-facing environment; however, fresh graduates are also encouraged to apply.

• Excellent verbal and written communication skills.

• Confidence engaging with people over the phone and through digital channels.

• Strong listening and questioning skills, with the ability to uncover underlying needs and motivations.

• A curious and consultative approach to conversations.

• Motivation to work towards individual and team targets and KPIs, in a fast-paced, target-driven environment.

• Strong organisational skills and the ability to manage multiple leads and follow-ups.

• A willingness to learn, develop and respond positively to coaching and feedback.

We value transferable skills, a strong work ethic, and the willingness to develop.

Mandarin language skills are desirable but not essential.

Why Keypath Education?

At Keypath, you will join a global EdTech organisation with a purpose-driven approach to education.

You will have the opportunity to:

Build valuable commercial and consultative sales skills. Develop your understanding of the higher education sector.

Employee Benefits

• Flexibility to work hybrid

• Compensation package - Base salary plus individual and team-based incentives

• Health Insurance - Medical & dental benefits

• All necessary equipment for success, including a laptop

• Access to health and wellbeing programs, including the Employee Assistance Program

• Learning and growth opportunities, such as LinkedIn Learning and Career Development Programs

• Employee-led initiatives like Culture Club, and more

• Company events and activities, both in-office and remote

Position Details

Position: Pre-Enrolment Student Advisor
Work Arrangement: Hybrid, Office located in Shah Alah, Malaysia
Hours: 40 hours, Monday-Friday, 9:00 am-6:00 pm

As part of the Pre-Sales team, you may be required to work on a rotational schedule, including occasional late or weekend shifts, to support lead engagement and enrolment activities.

Preferred applicants may be required to complete a police check and other pre-employment checks.