Pre-Enrolment Student Advisor

Keypath Education; Selangor; Hybrid; MYR 38,000 - 54,000; Full time

Benefits offered by this job

Hybrid work

Health insurance

Laptop provided

Career development

LinkedIn Learning

Team events

Job summary

Keypath Education Malaysia is seeking a Pre-Enrolment Student Advisor to engage prospective students from initial enquiry through to enrolment, working within the Student Operations team in Malaysia. You will speak with warm leads, understand academic background and career goals, and provide information on postgraduate programmes, guiding students along the enrolment journey.

The role offers structured training, hybrid work, and KPI-driven targets, with opportunities to build consultative sales

Qualifications

• Bachelor’s degree or higher required; fresh graduates encouraged to apply.
• Excellent verbal and written communication skills.
• Curiosity and a consultative approach to conversations.

Responsibilities

• Engage with warm prospective student leads via phone, email, chat and other channels.
• Build rapport and establish positive relationships with prospective students.
• Identify needs and provide information on postgraduate programmes and study options.
• Qualify prospective students against programme eligibility and sales criteria.
• Manage and prioritise an assigned lead pipeline with timely follow-up.
• Progress qualified prospects to the next stage and schedule appointments.

Skills

Verbal communication

Written communication

Active listening

Questioning skills

Goal oriented

Willingness to learn

Education

Bachelor’s degree or higher

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Malaysia | Hybrid | Full-Time
Start your career in sales, education, and student recruitment

Help people make a decision that can change their future.

Are you a curious communicator who enjoys asking questions, understanding people, and finding out what makes them tick?

At Keypath Education, we partner with leading universities to deliver high-quality online education that helps professionals achieve their career and learning goals.

We are seeking a Pre-Enrolment Student Advisor to join our Student Operations team in Malaysia. This is an excellent opportunity for an early-career professional who is confident in communicating with people, naturally curious, motivated to achieve targets, and interested in developing a career in consultative sales.

Whether you are a recent graduate or have 1–2 years of experience in a customer-facing environment, this role provides structured training, coaching and hands-on experience across the student sales and enrolment journey.

About the Role

As a Pre-Enrolment Student Advisor, you will be responsible for engaging prospective students from their initial enquiry through to their progression into the enrolment process.

You will work with warm leads, initiating conversations with prospective students to understand their academic background, career aspirations, motivations and study interests.

Through a consultative approach, you will identify their needs, provide relevant information about postgraduate programmes, address initial questions and concerns, and determine the most appropriate next step.

You will then work with our Sales and Enrolment teams to progress qualified students through the remainder of their journey.

This role provides exposure to both pre-sales and post-sales, allowing you to develop a strong understanding of the complete student journey while building valuable commercial and relationship-management skills.

Key Responsibilities

• Engage with warm prospective student leads via phone, email, chat and other communication channels.

• Build strong rapport and establish positive relationships with prospective students.

• Identify student needs and provide relevant information on postgraduate programmes and study options.

• Qualify prospective students against programme eligibility and sales criteria.

• Manage and prioritise an assigned lead pipeline, ensuring timely and consistent follow-up.

• Progress qualified prospects to the next stage of the sales process, including scheduling appointments with the relevant Sales/Enrolment team members.

• Support students through eligibility checks, application enquiries, and the enrolment process.

• Work collaboratively with Marketing and Sales/Enrolment teams to improve lead quality, conversion and the overall student experience.

• Work towards agreed individual and team KPIs.

About You

We are looking for someone with strong communication skills, curiosity and a genuine interest in understanding people and their goals.

You may be a strong fit if you have:

• A Bachelor’s degree or higher. Degrees in Psychology, Marketing, Communications, Journalism, Education or related disciplines are particularly relevant.

• 1–2 years of experience in sales, customer service, contact centre, retail, hospitality, education or another customer-facing environment; however, fresh graduates are also encouraged to apply.

• Excellent verbal and written communication skills.

• Confidence engaging with people over the phone and through digital channels.

• Strong listening and questioning skills, with the ability to uncover underlying needs and motivations.

• A curious and consultative approach to conversations.

• Motivation to work towards individual and team targets and KPIs, in a fast-paced, target-driven environment.

• Strong organisational skills and the ability to manage multiple leads and follow-ups.

• A willingness to learn, develop and respond positively to coaching and feedback.

We value transferable skills, a strong work ethic, and the willingness to develop.

Mandarin language skills are desirable but not essential.

Why Keypath Education?

At Keypath, you will join a global EdTech organisation with a purpose-driven approach to education.

You will have the opportunity to:

Build valuable commercial and consultative sales skills. Develop your understanding of the higher education sector.

Employee Benefits

• Flexibility to work hybrid

• Compensation package – Base salary plus individual and team-based incentives

• Health Insurance - Medical & dental benefits

• All necessary equipment for success, including a laptop

• Access to health and wellbeing programs, including the Employee Assistance Program

• Learning and growth opportunities, such as LinkedIn Learning and Career Development Programs

• Employee-led initiatives like Culture Club, and more

• Company events and activities, both in-office and remote

Position Details

Position: Pre-Enrolment Student Advisor
Work Arrangement: Hybrid, Office located in Shah Alah, Malaysia
Hours: 40 hours, Monday–Friday, 9:00 am–6:00 pm

As part of the Pre-Sales team, you may be required to work on a rotational schedule, including occasional late or weekend shifts, to support lead engagement and enrolment activities.

Preferred applicants may be required to complete a police check and other pre-employment checks.