Pre-Enrolment Student Advisor

Keypath Education Asia-Pacific; Shah Alam; Hybrid; MYR 39,000 - 58,000; Full time

Benefits offered by this job

Hybrid work

Salary incentives

Health insurance

Laptop provided

Learning programs

Job summary

Keypath Education is seeking a Pre-Enrolment Student Advisor in Malaysia to engage warm leads and guide prospective students from inquiry to enrolment, across pre‑sales and post‑sales tasks.

You will build rapport, qualify candidates for programs, and work with Marketing and Sales teams to improve lead quality and student experience. Fresh graduates are welcome; 40 hour weeks, hybrid arrangement, with a base salary plus incentives.

Qualifications

• Bachelor’s degree or higher; degrees in Psychology, Marketing, Communications, Journalism, Education or related disciplines are relevant.
• 1–2 years of experience in sales, customer service, contact centre, retail, hospitality, education or other customer-facing environment; fresh graduates encouraged to apply.
• Excellent verbal and written communication skills.
• Confidence engaging with people over the phone and through digital channels.
• Strong listening and questioning skills, with the ability to uncover underlying needs and motivations.

Responsibilities

• Engage with warm prospective student leads via phone, email, chat and other channels.
• Build rapport and establish positive relationships with prospective students.
• Identify student needs and provide information on postgraduate programs and study options.
• Qualify prospective students against program eligibility and sales criteria.
• Manage and prioritise an assigned lead pipeline with timely follow-up.
• Progress qualified prospects to the next stage of the sales process, including scheduling appointments.
• Support students through eligibility checks, application inquiries, and enrolment.
• Collaborate with Marketing and Sales/Enrolment teams to improve lead quality and the student experience.
• Work towards individual and team KPIs.

Skills

Communication skills

Curiosity

Goal‑driven

Active listening

Education

Bachelor’s degree or higher

Psychology

Marketing

Communications

Journalism

Education

Job description

Malaysia | Hybrid | Full-Time
Start your career in sales, education, and student recruitment

Help people make a decision that can change their future.

Are you a curious communicator who enjoys asking questions, understanding people, and finding out what makes them tick?

At Keypath Education, we partner with leading universities to deliver high-quality online education that helps professionals achieve their career and learning goals.

We are seeking a Pre-Enrolment Student Advisor to join our Student Operations team in Malaysia. This is an excellent opportunity for an early-career professional who is confident in communicating with people, naturally curious, motivated to achieve targets, and interested in developing a career in consultative sales.

Whether you are a recent graduate or have 1–2 years of experience in a customer-facing environment, this role provides structured training, coaching and hands‑on experience across the student sales and enrolment journey.

About the Role

As a Pre-Enrolment Student Advisor, you will be responsible for engaging prospective students from their initial enquiry through to their progression into the enrolment process.

You will work with warm leads, initiating conversations with prospective students to understand their academic background, career aspirations, motivations and study interests.

Through a consultative approach, you will identify their needs, provide relevant information about postgraduate programs, address initial questions and concerns, and determine the most appropriate next step.

You will then work with our Sales and Enrolment teams to progress qualified students through the remainder of their journey.

This role provides exposure to both pre‑sales and post‑sales, allowing you to develop a strong understanding of the complete student journey while building valuable commercial and relationship‑management skills.

Key Responsibilities

• Engage with warm prospective student leads via phone, email, chat and other communication channels.
• Build strong rapport and establish positive relationships with prospective students.
• Identify student needs and provide relevant information on postgraduate programs and study options.
• Qualify prospective students against program eligibility and sales criteria.
• Manage and prioritise an assigned lead pipeline, ensuring timely and consistent follow‑up.
• Progress qualified prospects to the next stage of the sales process, including scheduling appointments with the relevant Sales/Enrolment team members.
• Support students through eligibility checks, application enquiries, and the enrolment process.
• Work collaboratively with Marketing and Sales/Enrolment teams to improve lead quality, conversion and the overall student experience.
• Work towards agreed individual and team KPIs.

About You

We are looking for someone with strong communication skills, curiosity and a genuine interest in understanding people and their goals.

You may be a strong fit if you have:

A Bachelor’s degree or higher. Degrees in Psychology, Marketing, Communications, Journalism, Education or related disciplines are particularly relevant.

1–2 years of experience in sales, customer service, contact centre, retail, hospitality, education or another customer‑facing environment; however, fresh graduates are also encouraged to apply.

Excellent verbal and written communication skills.

Confidence engaging with people over the phone and through digital channels.

Strong listening and questioning skills, with the ability to uncover underlying needs and motivations.

A curious and consultative approach to conversations.

Motivation to work towards individual and team targets and KPIs, in a fast‑paced, target‑driven environment.

Strong organisational skills and the ability to manage multiple leads and follow‑ups.

A willingness to learn, develop and respond positively to coaching and feedback.

We value transferable skills, a strong work ethic, and the willingness to develop.

Mandarin language skills are desirable but not essential.

Why Keypath Education?

At Keypath, you will join a global EdTech organisation with a purpose‑driven approach to education.

You will have the opportunity to:

Build valuable commercial and consultative sales skills. Develop your understanding of the higher education sector.

Employee Benefits

• Flexibility to work hybrid
• Compensation package – Base salary plus individual and team‑based incentives
• Health Insurance - Medical & dental benefits
• All necessary equipment for success, including a laptop
• Access to health and wellbeing programs, including the Employee Assistance Program
• Learning and growth opportunities, such as LinkedIn Learning and Career Development Programs
• Employee‑led initiatives like Culture Club, and more
• Company events and activities, both in‑office and remote

Position: Pre-Enrolment Student Advisor
Work Arrangement: Hybrid, Office located in Shah Alah, Malaysia
Hours: 40 hours, Monday–Friday, 9:00 am–6:00 pm

As part of the Pre‑Sales team, you may be required to work on a rotational schedule, including occasional late or weekend shifts, to support lead engagement and enrolment activities.

Preferred applicants may be required to complete a police check and other pre‑employment checks.

At Keypath, you can be part of something bigger.

As a leading global EdTech company, we partner with world‑leading universities to design and deliver the most career‑relevant online education programs that help solve our global social and economic challenges.

We are a fast‑growing, and fast‑moving international team who value collaboration, innovation, and lifelong learning in our mission to unlock greatness in educators, their students, and our people.

We have offices in Melbourne, Sydney, Chicago, Toronto, London, and Kuala Lumpur and we connect, collaborate, and operate as a truly global company. We have experienced tremendous growth since we launched only seven years ago and now have over 700 employees (Keypathers!) across the globe with no intention to slow down.

Our people are working all over Australia, in our offices (when restrictions allow) or from their home offices. We put our people first, which means you choose where you want to work from, including if you want to work from home.

At Keypath, you can be part of something bigger.

As a leading global EdTech company, we partner with world‑leading universities to design and deliver the most career‑relevant online education programs that help solve our global social and economic challenges.

We are a fast‑growing, and fast‑moving international team who value collaboration, innovation, and lifelong learning in our mission to unlock greatness in educators, their students, and our people.

We have offices in Melbourne, Sydney, Chicago, Toronto, London, and Kuala Lumpur and we connect, collaborate, and operate as a truly global company. We have experienced tremendous growth since we launched only seven years ago and now have over 700 employees (Keypathers!) across the globe with no intention to slow down.

Our people are working all over Australia, in our offices (when restrictions allow) or from their home offices. We put our people first, which means you choose where you want to work from, including if you want to work from home.