Post-Sales Engineer

SNS Network; Petaling Jaya; On-site; MYR 33,000 - 56,000; Full time

Job summary

Jora Malaysia is seeking a technically skilled individual to join our team. You will manage project implementation, coordinate with sales, project managers and service resources, and monitor customer support for our technical solutions.

You will provide expert advice on POC evaluations, maintain knowledge of competitive products, and collaborate across field sales, engineering and support teams. Fresh graduates are welcome to apply.

Qualifications

• Bachelor's degree in IT or equivalent.
• Strong communication in English and Bahasa Malaysia.
• Fresh graduates welcome to apply.

Responsibilities

• Manages implementation of projects closed by field sales team.
• Coordinates with internal teams, communicates project status and metrics.
• Monitors customer support for technical solutions and alerts sales to threats or competitor activity.
• Creates documentation and transfers knowledge to customers.
• Provides expert advice on technical proofs-of-concept evaluation.
• Maintains knowledge of competitive products and complementary solutions.
• Collaborates with field sales, project management, engineering and support teams.

Skills

Communication

Presentation

Troubleshooting

Technical advisory

Education

Bachelor's Degree in Information Technology

Tools

Windows Server

Linux OS

AD/LDAP

Firewall

Office 365 Administration

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsibilities

• Manages the implementation of projects closed by the field sales team
• Coordinates closely with internal sales, project managers and service resources by communicating project status and success metrics
• Monitors customer support for technical solutions implemented and alerts the field sales to potential customer satisfaction threats or competitor activity
• Creates documentations and technical knowledge transfer to customers
• Provides expert advice on technical proof-of-concepts evaluation
• Maintains knowledge of competitive products as well as complimentary solutions
• Work collaboratively with the field sales, project management, engineering and support teams
• Provides coaching and professional development to team members to enhance their product knowledge, technical acumen and technical sales skills
• Develops and maintain relationships with prospects, customers, and partners
• Attend in-person meetings with clients to analyse, troubleshoot and diagnose hardware problems
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Provide prompt and accurate feedback to customers
• To provides 24/7 technical support to customers by remotely or onsite support when required
• Perform any ad-hoc tasks which may be assigned from time to time

Requirements

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor’s Degree in Information Technology or equivalent.
• Required language(s): English, Bahasa Malaysia.
• At least 1 year(s) of working experience in the related field is required for this position.
• Valuable Skills as added advantage:
  • server setup, management and operations
  • windows server & linux operating system (AD/LDAP, DHCP, policy, etc)
  • firewall & security devices setup, management and operations
  • microsoft office 365 administration (setup, management, operations, active directory, etx)
• Able to work extra hours, independently, full responsibility and with minimum supervision.
• Strong communication and presentation skills.
• Fresh graduates welcome to apply
• Possess a valid driving license.
• Applicants must be willing to work in 3 Two Square, PJ.