Portfolio Growth General Manager

Juris Technologies Sdn Bhd; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

JurisTech Malaysia is seeking a Customer Growth Manager to own the pod's P&L, health metrics and portfolio growth across customers. You will drive renewals, expansions and adoption while coordinating with Sales, Tech leads and SMEs to deliver sustained value.

As a pod leader, you will develop growth plans, manage a portfolio dashboard, oversee escalations and develop successors. You will turn customer signals into product insights and guide the team toward repeatable growth plays that scale.

Qualifications

• Portfolio-as-a-business management: recurring-revenue economics, margin, renewal and expansion mechanics — the seat is reviewed like a general manager, not a support manager.
• Customer relationship management at senior stakeholder level, including difficult commercial conversations.
• Multi-stream operational management — support service levels, change requests and small projects running concurrently.
• People leadership of a mixed pod (leads plus developers) with coaching habits — leading T-shaped owners, which means guidance and priorities, not task direction.
• Enough technical and product fluency to hold credible delivery conversations — like everyone in the pod, the Customer Growth Manager retains developer capability.

Responsibilities

• Own the pod's profit and loss, customer health and portfolio growth: net revenue retention, expansion identification, renewal outcomes and adoption across every customer in the pod.
• Run the pod as a business: a growth plan per customer, a portfolio dashboard (recurring revenue, adoption, expansion pipeline, renewal risk, margin, relationships, customer health), and a monthly portfolio business review presented like a general manager.
• Lead expansion discovery and development: spot the whitespace, build the value case with the pod's insight, then hand qualification and close to the Sales Account Manager — shared success, split accountability.
• Own enhancements and recurring growth directly: change requests, additional users and capacity, services and upgrades are the pod's own growth engine — keep quotations moving so customer budget is never left on the table.
• Own renewals and retention for pod customers, pulling Sales in where commercial negotiation is needed.
• Lead and staff the pod — Customer Growth Leads, the Lead Developer and the shared developer allocation; develop successors deliberately.
• Own senior customer relationships and escalations within defined triggers and guardrails.
• Coordinate the pod's anchor support: assigned Subject-Matter Experts, Sales Account Manager and Tech Lead.
• Own project-to-pod absorption when a customer's project ends and part of the project team moves in — including the adoption plan and expansion openings the project uncovered.
• Feed the platform: turn repeated customer signals into product insights and repeatable plays that compound across pods.
• Success Measures
• Pod profit and loss: revenue, margin, utilisation.
• Net revenue retention and portfolio growth: expansion revenue identified and converted, enhancement revenue delivered, renewals protected.
• Customer health: retention (zero surprise churn), sentiment, adoption trend, escalation frequency and resolution.
• Pod people health: Customer Growth Lead succession, developer engagement, growth plays codified and reused.

Job description

JurisTech Malaysia is seeking a Customer Growth Manager to own the pod's P&L, health metrics and portfolio growth across customers. You will drive renewals, expansions and adoption while coordinating with Sales, Tech leads and SMEs to deliver sustained value.

As a pod leader, you will develop growth plans, manage a portfolio dashboard, oversee escalations and develop successors. You will turn customer signals into product insights and guide the team toward repeatable growth plays that scale.