Port Delivery Agent | Permanent

TUI; George Town; On-site; MYR 50,000 - 73,000; Full time

Benefits offered by this job

Permanent contract

Learning Hub access

TUI Skills Academy & language lessons

WeCare wellbeing hub

Job summary

TUI Intercruises Operations in Malaysia seeks a Port Delivery Agent to oversee shore excursions, transfers and turnaround services on-site, ensuring high service standards. You will coordinate with cruise lines, suppliers and internal teams to manage bookings, documentation and real-time issue resolution.

The role requires strong planning, attention to detail, and excellent communication. Fluency in English is essential; additional languages are a plus.

Qualifications

• Strong planning and organizational capability in a dynamic operational environment.
• Clear and effective communication with internal and external stakeholders.
• Customer-centric and solution-oriented approach.

Responsibilities

• Support the delivery of operations, including shore excursions, transfers, land programs, hotels and turnaround services.
• Liaise with cruise line representatives, shipboard teams and internal stakeholders to confirm operational requirements.
• Coordinate bookings and confirmations with transport providers, guides and other operational suppliers.
• Assist with on-site port operations and support the handling of operational issues during live delivery.
• Prepare and maintain operational documentation, inventory management, ensuring accurate and timely system updates.
• Support call accounting, cost control activities and supplier invoice validation to ensure smooth financial processing.
• Coordinate operational staff, guides and drivers in line with schedules and operational plans.
• Follow service quality standards, Health & Safety procedures and Intercruises brand guidelines.
• Recruitment and scheduling casual pier, hotel and airport staff for our turnaround operations.
• Enforce cruise line training and policies to local teams to ensure cruise line compliance and standards met.

Skills

Planning

Organizational

Communication

Customer-centric

Adaptability

Attention to detail

Microsoft Office

Tools

Excel

Outlook

Word

Job description

Join our Global TUI Intercruises Operations team in Malaysia as a Port Delivery Agent, where you will be responsible to ensure the seamless delivery of cruise operations across shore excursions, transfers, land programs and turnaround services, maintaining high service standards on-site. Act as a key liaison between cruise lines, suppliers and internal teams to coordinate requirements and ensure smooth execution. Oversee bookings, documentation and real-time issue resolution during operations. Support financial accuracy through cost control, invoicing validation and system updates. Coordinate staffing and scheduling in line with operational needs. Uphold service quality, Health & Safety and cruise line standards through consistent supervision and training.

Intercruises Shoreside & Port Services is a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients in the provision of their daily operations.

If you have got the right to work in Malaysia and speak English, keep on reading!

The closing date for applications is the 2nd of October 2026.

About Our Offer

• A job at TUI offers more than your basic salary.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer a permanent contract, and you can level up your career with growth opportunities tailored to your unique skills and expertise.

About The Job

• Support the delivery of operations, including shore excursions, transfers, land programs, hotels and turnaround services. This includes being physically present at different locations on operational days to deliver excellent customer and cruise line service, including early starts and weekend work.
• Liaise with cruise line representatives, shipboard teams and internal stakeholders to confirm operational requirements.
• Coordinate bookings and confirmations with transport providers, guides and other operational suppliers.
• Assist with on-site port operations and support the handling of operational issues during live delivery.
• Prepare and maintain operational documentation, inventory management, ensuring accurate and timely system updates.
• Support call accounting, cost control activities and supplier invoice validation to ensure smooth financial processing.
• Coordinate operational staff, guides and drivers in line with schedules and operational plans.
• Follow service quality standards, Health & Safety procedures and Intercruises brand guidelines.
• Recruitment and scheduling casual pier, hotel and airport staff for our turnaround operations.
• Enforce cruise line training and policies to local teams to ensure cruise line compliance and standards are met.

About You

• Strong planning and organizational capability in a dynamic operational environment.
• High attention to detail and accuracy across operational and administrative activities.
• Clear and effective communication with internal and external stakeholders.
• Customer-centric and solution-oriented approach.
• Ability to prioritize and adapt to changing operational requirements
• Confident user of Microsoft Office tools (Excel, Outlook, Word).
• Fluent in English; additional languages advantageous.
• Experience in operations, logistics, cruise, port or tourism environments desirable.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.