Permanent Port Delivery Agent Operations & Shore Excursions

TUI; George Town; On-site; MYR 50,000 - 73,000; Full time

Benefits offered by this job

Permanent contract

Learning Hub access

TUI Skills Academy & language lessons

WeCare wellbeing hub

Job summary

TUI Intercruises Operations in Malaysia seeks a Port Delivery Agent to oversee shore excursions, transfers and turnaround services on-site, ensuring high service standards. You will coordinate with cruise lines, suppliers and internal teams to manage bookings, documentation and real-time issue resolution.

The role requires strong planning, attention to detail, and excellent communication. Fluency in English is essential; additional languages are a plus.

Qualifications

• Strong planning and organizational capability in a dynamic operational environment.
• Clear and effective communication with internal and external stakeholders.
• Customer-centric and solution-oriented approach.

Responsibilities

• Support the delivery of operations, including shore excursions, transfers, land programs, hotels and turnaround services.
• Liaise with cruise line representatives, shipboard teams and internal stakeholders to confirm operational requirements.
• Coordinate bookings and confirmations with transport providers, guides and other operational suppliers.
• Assist with on-site port operations and support the handling of operational issues during live delivery.
• Prepare and maintain operational documentation, inventory management, ensuring accurate and timely system updates.
• Support call accounting, cost control activities and supplier invoice validation to ensure smooth financial processing.
• Coordinate operational staff, guides and drivers in line with schedules and operational plans.
• Follow service quality standards, Health & Safety procedures and Intercruises brand guidelines.
• Recruitment and scheduling casual pier, hotel and airport staff for our turnaround operations.
• Enforce cruise line training and policies to local teams to ensure cruise line compliance and standards met.

Skills

Planning

Organizational

Communication

Customer-centric

Adaptability

Attention to detail

Microsoft Office

Tools

Excel

Outlook

Word

Job description

TUI Intercruises Operations in Malaysia seeks a Port Delivery Agent to oversee shore excursions, transfers and turnaround services on-site, ensuring high service standards. You will coordinate with cruise lines, suppliers and internal teams to manage bookings, documentation and real-time issue resolution.

The role requires strong planning, attention to detail, and excellent communication. Fluency in English is essential; additional languages are a plus.